Andre Best

I bring over 15 years of experience in social services, focusing on case review, client support, and administrative operations. I'm skilled in conferences, compliance, and applying program policies to resolve eligibility issues. As a Certified Peer Case Manager, I provide crisis response, peer support, and youth engagement. I'm detail oriented, confidential, and committed to equitable access and community stability.

Peer Support Specialist at iMind Behavioral Health - Mobile Crisis Response Team (MCRT) (2026-01 – Present)

• Respond to community mental health crises with clinicians, supporting grounding, de-escalation, and safety in homes, shelters, and public spaces.
• Build rapport and reduce stigma by using lived experience in a supportive way.
• Complete follow-up calls and visits to support stabilization and reinforce safety plans.
• Document field contacts, crisis responses, and client interactions in real time.
• Enter client information, service details, and follow-up outcomes into the agency database with accuracy.
• Assist clients with housing programs, food access, transportation, health benefits, and other essential supports.
• Coordinate care with therapists, case managers, prescribers, and community partners to support treatment goals.
• Maintain timely and complete progress notes that meet state, county, and agency standards.
• Trained in dispatch operations using InSync and BHL systems to support mobile crisis coordination.
• Certified Peer Recovery Specialist (CPRS), providing trauma informed peer support and recovery engagement.

Youth Engagement Specialist at Covenant House Greater Washington (2024-01 – 2025-01)

• Provided trauma informed, person centered support to youth in residential and non residential programs.
• Encouraged engagement in education, employment, and life skills activities.
• Conducted wellness checks and ensured participant safety throughout shifts.
• Maintained accurate documentation in the Efforts to Outcomes database.
• Supported daily programming and engagement activities with staff.
• Completed end of shift reports and communicated incidents clearly.
• Ensured building safety and upheld professional and ethical standards.

Legal Assistant (GS 08 Step 07) at Social Security Administration (2007-01 – 2023-01)

• Processed and closed civil litigation cases and reviewed legal documentation for compliance.
• Prepared and finalized encrypted electronic court records.
• Maintained case tracking systems including PACER, MIMs, and PCOM.
• Entered case data, monitored deadlines, and ensured accuracy across multiple systems.
• Managed scanning, printing, and production of court related documents.
• Supervised the document reproduction center and trained staff.
• Oversaw high volume print jobs, inventory, and workflow.
• Ensured quality control and improved production efficiency.
• Developed lesson plans and facilitated tutoring sessions for youth.
• Created learning strategies tailored to individual needs.
• Supported students academically and emotionally to encourage growth.

– University of the District of Columbia

– Barber Scotia College

– Technical Learning Center

– Eastern High School