Andre Chavez

Highly driven B2B Sales Executive and Software Development student with a passion for problem-solving. Over 10 years of sales, technical support, and customer service experience in the telecommunications industry. Performs under stress

Experience

AT&T | Dallas, TX

B2B Mid-Market Mobility Sales Executive

05/2022 – 05/2023 (Sales Division Surplus)

Accomplishments: 

• Recognized for most opportunities created for the KAMO (KS/MO), ID, & UT markets. 

• Recognized for the highest prospecting volume and call quality for the KAMO (KS/MO), ID, & UT markets.

Quality opportunities in my book of business lead to closing 35% of large sales opportunities. Significant operational ROI generated from closing deals in Verizon-dominated market. 

• Manage an Excel module of assigned industry vertical accounts such as Engineering & Financial Services.
• Organize data via Tableau and PowerBI to present quarterly operations reviews to DOS. 
• Utilize Salesforce CRM to prospect market-qualified leads, and maintain assigned accounts, and sales cycle management.
• Utilize Outreach AI Prospecting tool to maintain/manage client engagement and optimize sales cycle efficiency.
• Analyze Industry Pain-Points to develop tailored Enterprise SAAS and wireless solutions.
• Exceed aggressive sales targets in a continuously evolving fast-paced environment.
• Maintain relationships with existing clients to promote growth and synergy.
• Develop strategies to increase the efficiency of sales procedures.
• Promote Integrity, Equality, and Professionalism as the face of AT&T.

B2B Virtual Sales Expert

11/2020 - 05/2022

Accomplishments:

• Recognized nationally for the highest gross add attainment.

• Recognized as the top performer in DFW. Awarded lunch with the Director of Sales and acceptance into the Management Development Program. 

• Managed B2B Sales Team and trained new sales executives on sales systems and operational efficiency. 

• March MVP 2022: Recognized for highest national B2B sales attainment.

Implemented training and sales strategy that increased revenue month over month. Sales team collaboration and motivation increased an average of 30%

• Connect with clients across the U.S. via a one-way virtual video call.
• Utilize virtual video tools such as "screen-sharing" and "live product demos" to create an immersive virtual sales experience.
• Analyze client business models to develop a tailored Enterprise software and wireless solution.
• Exceed aggressive sales targets in a continuously evolving fast-paced environment.
• Develop strategies to increase the efficiency of sales procedures.
• Promote Integrity, Equality, and Professionalism as the face of AT&T.
• Performed manager-on-duty functions as needed.

Integrated Solutions Consultant

04/2018 - 11/2020

• Responsible for exceeding aggressive sales targets.
• Territory includes Dallas/Fort Worth.
• Dispatched to customer's home or business during installation of TV or internet services.
• Register AT&T software and set up an online username and password.
• Troubleshoot Access/Member ID login failures.
• Install and demo applications to provide customers with extraordinary installation experience.
• Review orders for billing/programming discrepancies.
• Build rapport and offer competitive promotions and prices for wireless/home services.
• Manage leads and follow up with customers daily.
• Cold call customers daily to maximize results.
• Responsible for my own time management and sales coaching.
• Responsible for Company Car, inventory, and expense reports.

Retail Sales Consultant

11/2013 - 04/2020

• Responsible for listening to customer needs and providing them with a complete solution.
• Exceed competitive sales quotas and areas of focus.
• Demo the latest cellphone features from Apple, Samsung, LG, and relate benefits to customer needs.
• Participate in training to stay up to date with the latest technology.
• Utilize tools such as Sales Dashboard to make a monthly plan to execute consumer and business sales strategies.
• Troubleshoot wireless devices for software/hardware related problems.

National Retail Field Rep

03/2013 - 11/2013

• Manage sales teams at Best Buy and Wal-Mart
• Participate in weekly team calls to develop sales strategy.
• Train sales teams to ensure they are up to date on phone features, rate plans, and sales promotions.
• Friendly Expert to customers and sales reps, managing customer concerns and escalations.
• Hold daily team meetings to motivate reps and ensure high morale.
• Manage time reports and submit weekly detailed sales reports via Polaris Office and Pronto Forms.

Education and Training

Champlain College Online | Burlington, VT

Bachelor’s degree in software development in Computer Science

Expected in 05/2024 

Certificate in Cybersecurity

Udacity | Mountain View, CA

Udacity Software Engineer Certificate: Front-End Web Developer in Software Development

05/2023 

Udacity | Mountain View, CA

Udacity Software Engineer Certificate: Intro to Programming in Software Development

01/2019 

Lon Morris College | Jacksonville, TX

Associate of Arts in Acting/Music

05/2009 

Certifications

• Udacity Intro to Programming Nano Degree
• Udacity Front End Web Development Nano Degree
• AT&T Apple Master 2016 - 2021
• AT&T Samsung Pro 2018 - 2021