Order to Cash Specialist / Account Manager - Genpact - Atlanta, GA
(2024-11)
Full-time, 40 hours/week.
- Proficient in SAP, Oracle, and NetSuite ERP systems.
- Produced regular management reports on key metrics (aging reports, DSO, order backlog), providing actionable insights for performance improvement.
- Proactively identified and resolved order discrepancies, reducing customer disputes by 10%.
- Resolved delayed payment issues, improving cash flow by 5%.
- Collaborated with sales, customer service, and finance teams to ensure smooth order flow and resolve billing issues.
- Monitored accounts receivable and followed up on overdue payments.
Process Associate - Marcus by Goldman Sachs - Atlanta, GA
(2023-07)
Full-time, 40 hours/week.
- Maintained customer accounts and provided financial advice on investment savings accounts.
- Reviewed investment applications for approval or denial.
- Managed fraud alerts and identity theft cases on investment accounts.
- Managed confidential paperwork in compliance with federal privacy policies.
- Managed dispute claims and Apple Wallet customer credit card accounts.
Loss Mitigation Specialist - Infosys BPM - Atlanta, GA
(2021-01 - 2023-07)
Full-time, 40 hours/week
- Provided customer service to clients and vendors, demonstrating effective communication and decision-making skills.
- Managed 120+ delinquent, skipped trace, and foreclosure accounts, consistently exceeding monthly goals by 150%.
- Reviewed foreclosure affidavits and executed documents to proceed with foreclosure.
- Managed a call queue of 15–1,500 delinquent accounts.
- Assisted 70+ borrowers and realtors with loan modification programs and 180-day repayment plans.
Bank Teller and Customer Service Representative - TD Bank - Parsippany, NJ
(2018-01 - 2021-12)
Full-time, 40 hours/week
- Established rapport with 110+ customers, providing personalized service.
- Reconciled cash drawer and ATMs, handling $33K+ daily with zero errors over three years.
- Promoted to Customer Service Representative for accountability and customer-focused service.
- Assisted with audits and daily vault balances exceeding $60K.
- Encouraged initiative-taking banking and connected customers with account managers and loan officers.
- Recommended bank products, increasing sales by 12% in one quarter.
- Executed 30+ weekly cashier's checks, money orders, and savings bonds.
