Process Specialist - Infosys BPM - Mysore
(2023-02 - 2026-05)
Managed end-to-end Account Receivable and Accounts Payable activities with focus on process optimization and compliance.
- Managed end-to-end billing operations, ensuring timely and accurate invoice generation aligned with contracts and customer quotes.
- Utilized ERP systems to process, track, and report customer billing activities, reducing manual errors and improving efficiency as per the quotes and contracts.
- Coordinated with cross-functional teams to gather billing inputs, validate data, and streamline invoice dispatch processes.
- Monitored invoice cycles to ensure adherence to SLAs and minimized revenue leakage.
- Conducted internal quality audits of invoices and proactively corrected discrepancies before client delivery.
- Created and maintained standardized dispute resolution procedures and knowledge base documentation.
- Reviewed and entered customer contracts ensuring full support timely provisioning of services.
- Handled high-priority escalations and provided management with regular dispute analytics and root cause trends.
- Work across departments to ensure all essential information is captured for management reporting on new contracts and related billing events.
- Defer the necessary revenues and create offline revenue and Deferring Revenue if it does not meet the revenue recognition criteria's by coordinating with Inventory Revenue & Accounting team (IR&A Team).
- Analysing and addressing inquiries for all orders and specialty order types including root cause analysis and solutions as per the quote and contracts.
- Working within agreed SLA's and tracking TAT.
- Generating Credit Memo's (RMA) and reversing the revenue if the customer has not paid the invoice or rebilling the closed invoices.
- Handling the different type of disputes and resolving in timely manner and dispatching of invoices as per customer requirement.
- Thoroughly investigate the dispute to understand the root cause, which involve reviewing billing systems, transaction records, and communicating with relevant stakeholders and managing service level agreements with customers.
- Processed vendor onboarding and maintained compliance with internal and SOX standards.
- Managed vendor master data and ensured accuracy in SAP/Oracle systems.
- Performed 2-way and 3-way invoice matching and posted invoices in ERP.
- Reconciled vendor accounts and handled payment queries effectively.
- Prepared accruals and generated aging reports during month-end closing.
- Conducted internal audits and resolved invoice discrepancies.
- Worked with procurement and compliance teams to validate vendor records and resolve discrepancies.
- Performed periodic audits and clean-ups of vendor master data to remove duplicates and outdated entries.
- Accurately entered invoice data into the accounting system, ensuring proper categorization of expenses and maintaining a well-organized record of all invoices.
- Prepared accruals for unbilled invoices and pending expenses to ensure accurate reporting.
- Conducted reconciliations of vendor and open items during month-end close.
- Verified invoices against POs and, ensuring compliance.
- Maintained SOPs and managed vendor communications for timely payments.
- Processed PO and non-PO invoices as per compliance.
- Handled vendor queries and conducted invoice verification.
- Resolved vendor queries and maintained SLAs.
Finance Executive I - Unisoft Infotech Pvt Ltd - Bangalore
(2017-12 - 2021-03)
Accountant - MSSR chits Pvt Ltd - Bangalore
(2013-09 - 2016-12)
Handled various accounting and financial operations including payroll processing, bank transactions, statutory reporting, and tax compliance.
- Gained exposure in processing payroll.
- Handled ESI, PF, And PT.
- Handling all the bank transactions of the company.
- Preparing of statutory books of accounts, bank reconciliation and consolidated reports in compliance with time and accuracy terms.
- Preparing of GST invoices.
- Prepared individual income tax returns.
