EXPERIENCE
Fine dining Server La Trattoria | Key west, FL
03/2022 - 05/27/2023
- Provided exceptional service.
- Memorized and recall daily specials.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Offered advice for wine, appetizers, entrée and deserts items.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Checked on guests to verify satisfaction with meals and drinks.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Developed strong and lasting resident relationships.
- Communicated with kitchen staff frequently to stay up to date on supply availability and potential customer wait times.
- Implemented sanitary food handling, holding and service protocols.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Monitored inventory to provide needed supplies to servers and bartenders.
Server
Sr. Cafe | Miami, FL
07/2019 - 11/2021
- Provided exceptional service to high volume of daily customers.
- Took coffee, food, and other beverage orders and prepared them for customers quickly and effectively.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Communicated with kitchen staff frequently to stay up to date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Server
Dolce vita | Sunny Isles Beach, FL
12/2017 - 06/2019
- Greeted customers, answered questions, and recommended specials to increase profits.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Satisfied customers by topping off drinks and offering condiments, napkins, and other items.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Calculated charges, issued table checks, and collected payments from customers.
- Discussed dining menu information to aid in decision process for senior residents.
Server
Normans Tavern | Miami Beach, FL
11/2016 - 11/2018
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins, and other items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Monitored dining rooms for safety and customer needs.
- Monitored inventory to provide needed supplies to servers and bartenders.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Handled special customer requests for separate checks and menu substitutions.
- Calculated charges, issued table checks, and collected payments from customers.
