Andrea Dykes

Healthcare administrative professional with 10+ years of experience supporting medical and behavioral health services. Skilled in insurance verification, benefit review, prior authorization, referrals, intake coordination, billing, and client communication. Known for navigating complex payer requirements, maintaining accurate documentation, and guiding families through sensitive care-access processes with clarity and compassion.

Senior Client Services Coordinator - Behavioral Transformations

(2016-01)

• Serve as the primary point of contact for new and existing clients, guiding families through the full intake process with professionalism and care.
• Verify insurance eligibility and benefits and obtain authorizations for speech therapy and behavioral health services.
• Coordinate referrals, intake documentation, and payer requirements with clinical and administrative teams to support timely access to care.
• Manage high call volumes, resolve client concerns, and communicate coverage information in a clear and compassionate manner.
• Work across major commercial payers, including BCBS, UnitedHealthcare, Aetna, Cigna, Magellan, Scott & White, Humana, UMR, and Beacon Health Options.

Facility Manager / Administrative Receptionist - LifePath Systems

(2015-01 - 2016-12)

• Managed front-desk operations and served as the main administrative receptionist for the organization.
• Completed data entry, billing, mail distribution, office-supply coordination, and general secretarial support.
• Processed IDD and ECI billing and maintained accurate records and timely submissions across departments.
• Conducted facility inspections and coordinated maintenance requests and office repairs.

Clinic Support Associate - MHMR of Tarrant County

(2015-01 - 2016-12)

• Maintained medical records, billing information, and client diagnosis data for a busy behavioral health clinic.
• Tracked state-required treatment plans and supported compliance with documentation standards.
• Assisted clinical staff with appointment confirmations, call management, and administrative operations.

High School Diploma - Plano High School (1997-01)