Front Office Manager - Lehigh Valley Hearing LLC d/b/a Miracle Ear - Emmaus PA 18049
(2023-02)
- Greeted customers in a warm, friendly and knowledgeable manner.
- Answered all phone lines, transferred calls and documented messages for appropriate parties.
- Provided potential and current customers with information regarding products, services and financing options.
- Gathered marketing sales data and entered client information into Excel spreadsheets.
- Maintained Customer Account activity in Database.
- Scheduled all appointments.
- Ordered/Stocked all customer purchase orders, repairs, office supplies and stock equipment.
- Filing/Bookkeeping.
- Assisted with Payroll.
- Processed Client Billing.
Administrative Assistant/ F/T - Silbert Realty & Management - Warren NJ
(2019-06 - 2021-12)
- Provided any administrative and or clerical duties for the Managing Senior Partners and Associates.
- Handled any and all administrative duties such as filing, copying, scanning, faxing and word processing.
- Prepared memos and notes from dictation.
- Maintained Customer Account activity in Database
- Scheduled all appointments
- Managed company appointment scheduling calendar.
- Created and maintained graphic files for print. Including but not limited to: Firm advertisements and brochures.
- Ordered/Stocked all office supplies and equipment
- Filing/Bookkeeping.
- Processed Client and Vendor Billing.
- Processed Credit Report Background checks for prospective tenants.
- Maintained and organized confidential client files.
- Entered data and maintained Case Information Excel Database.
- Answered all calls via multi-line switchboard and transferred calls and detailed messages appropriately.
- Maintained contact lists for current faculty staff, students and employees.
- Set up conference arrangements and Zoom meetings for staff meetings.
- Developed and maintained filing system.
- Handled and distributed all mail to staff.
- Maintained reception area managing visitor flow and materials.
- Managed incoming and outgoing mail and packages as well as coordinated Messenger Services.
- Scheduled new appointments and coordinated visitors with building security and travel arrangements.
Office Manager - Five Star Driving School - Westfield, NJ
(2017-06 - 2019-12)
- Greeted customers in a warm, friendly and knowledgeable manner. Walked each client through the enrollment process and prepared all necessary paperwork for new enrollments.
- Answered all phone lines, transferred calls and documented messages for appropriate parties.
- Prepared documents and applications to be submitted to the Department of Motor Vehicles.
- Gathered data and entered client information into Excel spreadsheets.
- Maintained Customer Account activity in Database.
- Scheduled all appointments.
- Managed company appointment scheduling calendar for Company President and eight (8) instructors *Scan, convert and save documents to a shared network.
- Ordered/Stocked all office and teaching supplies and equipment.
- Filing/Bookkeeping.
- Assisted with Payroll.
- Processed Client Billing.
Executive Administrative Assistant/Receptionist to the Director of Athletics - Marywood University - Dunmore, PA
(2013-10 - 2017-03)
- Greeted all visitors and clients at the reception desk.
- Processed all new signups.
- Answered all calls via multi-line switchboard and transferred calls and detailed messages appropriately.
- Maintained contact lists for current faculty staff, students and employees.
- Set up conference arrangements for staff meetings.
- Developed and maintained Department filing system.
- Handled and distributed all mail to faculty staff.
- Assisted Director of Athletics with event planning.
- Handled any and all administrative duties such as filing, copying, scanning, faxing and word processing.
- Assisted Director and Assistant Director of Athletics with various daily projects.
Executive Administrative Assistant to Chief Marketing Officer, Marketing Associate, F/T - LOWENSTEIN SANDLER PC - Roseland, NJ
(2005-04 - 2010-08)
- Scheduled appointments/answered Chief Marketing Officer's (CMO's) phone.
- Provided administrative support to CMO and Marketing Team.
- Managed CMO's & Entire Marketing Team (7pp) Calendars & Event Schedules.
- Prepared and submitted Marketing Team expense reports and invoices.
- Maintained Client files, invoices and records.
- Maintained and organized library of Marketing materials for the entire firm.
- Prepared attorney resumes, all related/requested firm documents and supporting marketing materials for attorney meetings with current and potential clients.
- Prepared Powerpoint presentations in support of client meetings.
- Created and maintained graphic files for print. Including but not limited to: Firm advertisements and brochures, Charitable ads, and Firm /Client Deal Toys.
- Traveled with CMO and Marketing Team in support of Firm or marketing events, Included presentation of firm materials at Firm's Marketing Booth kiosk and digital media displays. Provided information to potential clients regarding the Firm and it's attorneys at regional and national events. Also provided any additional support regarding bolstering Firm growth and potential client contact and attorney liaisons.
Administrative Assistant/ Receptionist F/T - LOWENSTEIN SANDLER PC - New York, NY
(2004-01 - 2005-04)
- Answered main telephone lines and directed calls to the appropriate person or department.
- Greeted visitors and clients providing hosting to reception area and offer of refreshments.
- Maintained reception area managing visitor flow and materials.
- Managed incoming and outgoing mail and packages as well as coordinated Messenger Services.
- Scheduled new appointments and coordinated visitors with building security and travel arrangements.
- Directly reported to Office Manager and provided requested administrative support
- Provided support to the Office Manger with event planning and coordinated firm accounts with local vendors.
Paralegal, General Liability Department - McGIVNEY & KLUGER PC - Florham Park, NJ
(2003-01 - 2004-01)
- Reported directly to two Senior Partners (one named Partner) of the Firm.
- Provided any administrative and or clerical duties for the Senior Partners.
- Prepared memos and notes from dictation.
- Maintained and organized confidential client files.
- Entered data and maintained Case Information Excel Database.
- Obtained and compiled relevant discovery materials and medical reports for respective cases.
- Prepared Client Interrogatories for attorney review.
- Prepared court motions and documents for attorney review.
- Accompanied Partners to client interviews when requested.
