Andrea Lee

Dependable and observant professional with a strong background in customer service. Known for excellent communication skills, conflict resolution, and maintaining a calm and professional demeanor in high-pressure situations.

Substitute Teacher - Cleveland ISD - Cleveland, TX

(2024-08)

• Deliver instructional lessons and manage classroom activities in the absence of the regular teacher.
• Implement lesson plans and educational materials provided by the school to ensure continuity of learning.
• Adapt teaching methods to accommodate different learning styles and classroom environments.
• Maintain classroom discipline and foster a positive learning atmosphere.
• Monitor and assess student progress, providing feedback as necessary.
• Uphold school policies and procedures to ensure a safe and respectful educational environment.

Data Entry Specialist - Staples - Round Lake, IL

(2021-12 - 2024-07)

• Provided clerical support and resolved invoicing issues, ensuring accuracy and compliance with company standards.
• Entered and managed purchase orders, ensuring timely follow-up on confirmations and overdue deliveries.
• Collaborated with department supervisors and team leaders to assess the status of purchased items and ongoing projects.
• Executed tasks and responsibilities beyond primary duties, contributing to team efficiency.
• Monitored and tracked incoming materials, maintaining accurate inventory records.
• Coordinated with warehouse, shipping and receiving, purchasing, and inventory manufacturing departments for streamlined operations.

Customer Service / Data Entry Specialist - Qualanex - Libertyville, IL

(2017-02 - 2021-05)

• Proofread pharmacy prescriptions using Excel, ensuring data integrity and accuracy.
• Managed inbound customer calls with professionalism, addressing inquiries and resolving data-related issues effectively.
• Maintained confidentiality and adhered to healthcare data standards, ensuring compliance and data protection.

Esthetician Diploma - Esthetics - Tricoci University (2021-12)

Coursework - Medical Billing & Coding - College of Lake County (2010-05)