Customer Service Representative at Amorim Cork America (2019-11 – Present)
- Communicating with clients and addressing any needs or issues they may have
- Assisting our Quality Assurance Manager in solving customer claims
- Working with Sales Representatives to place cork orders for customers upcoming bottlings in our system SAP
- Providing reports as needed for client history and ordering patterns to assist sales representative in reaching out to customer and retrieving and order
- Providing daily shipment schedules to our sales team so they can keep track of their orders placed and when they were to ship
- Invoicing orders after they have left our facility
Call Center Supervisor at Aksarben ARS (2017-03 – 2019-08)
- Lead and supervise a team of 8 employees
- Schedule customers maintenance appointments
- Data entry - entry of home service/maintenance plans sold to keep track of the commission for customer service representatives
- Produce data reports - quarterly reports of customers who have not had their services done, as well as reports of customer service representatives booking rates for the month
- Created the training guide used for all future employees
- Executed the training of all new employees who joined the customer service team. Usually a 2-3 week process
- Coordinated monthly customer service team meetings
- Provided additional coaching if a team member was not reaching expected goals
- Crossed training in our dispatch department when the team was short handed. Dispatch calls to technicians to keep them on a schedule for the day
Customer Service Representative at Purorics Services (2015-11 – 2017-01)
- Sales of products to new and existing customers
- Schedule and dispatch technicians - Assigning calls to fill their schedule
- Communicating with customers on ETA
- Setting up customers for their annual maintenance on their equipment
- Trying to upgrade existing system if needed and earning commission
- Invoicing customers once the service was done
Merchandising Supervisor at Sears Roebuck & Co (2011-07 – 2015-05)
- Providing excellent customer service
- Attend to customer issues and complaints
- Supervised a team of 6 people
- Develope, assign and manager daily tasks for associates
- Training and Orientation for all new employees in my department
- Assisted in creating employee schedules
