I'm a customer service representative.
- Handled inbound and outbound calls assisting customers with account inquiries, billing concerns, and service requests
- Resolved customer complaints efficiently while maintaining professionalism and empathy
- Processed orders, refunds, cancelations, and account updates accurately
- Documented customer interactions in CRM systems
- Met performance metrics including call handling time, customer satisfaction, and quality assurance scores
- Escalated complex issues to appropriate departments when necessary
