Andreea Baicu

Experienced hospitality professional specializing in luxury nightlife, VIP service, and guest relations, with a strong background in delivering exceptional customer service, managing table operations, driving sales through upselling, and creating premium guest experiences in fast-paced, high-energy environments.

VIP Host at Columbia Beach

Seasonal position

• Delivered high-level VIP and bottle service in busy nightlife venues
• Managed reservations, VIP tables, and guest requests
• Built strong relationships with international guests and returning clients
• Coordinated with hosts, servers, security, and management to ensure smooth operations
• Upsold premium bottles and enhanced guest experience
• Maintained professional appearance and excellent customer communication

Host at Kerzner International Hotels and Hospitality Venues (2024-04 – 2026-02)

• Provided professional guest service in luxury hospitality environments
• Assisted international guests with reservations and customer needs
• Worked efficiently under pressure in fast-paced settings
• Maintained high standards of service and teamwork
• Developed strong communication and problem-solving skills

Customer Support Representative at Verizon (2023-01 – 2023-12)

Internship

• Delivered professional support to a diverse customer base, resolving inquiries and complaints efficiently
• Processed orders, managed accounts, and handled payments with accuracy and attention to detail
• Promoted company products and services while maintaining a customer focused approach
• Documented customer interactions to ensure continuity and high-quality service

– Faculty of Political, Administrative and Communication Sciences, Cluj-Napoca (UBB)

– Faculty of Science: Economics of Trade, Tourism and Services (UPET)