Andrew Butler

Information Technology Business Analyst and SharePoint Administrator with 10+ years of experience in supporting enterprise-level solution development via the needs analysis, requirements definition, functional and technical specification, application testing and post implementation support lifecycle.

Experienced

SharePoint Administrator dedicated to solution-based application of best practices in order to streamline and modernize processes and practices.

September 2018 – June 2026: Business Analyst and SharePoint Administrator, STS Government Solutions, LLC for United States Army, Joint Base Langley-Eustis, VA

· Served as SharePoint Administrator for a US Army 3-Star command of over 2000 employees, including active-duty service members, government civilians and contractors. Managed the architecture, design, development and administration of the organization’s SharePoint platform and other collaboration tools. Ensured sites are organized, accessible, and facilitate effective collaboration through experienced use of site collection architecture, permissions governance, custom list/library creation and workflow development.

· Participated in the organizational migration from a SharePoint 2013/2019 on premise environment to the SharePoint Online O365 environment. During the migration conducted analysis of existing SharePoint architecture and was able to consolidate from 7 site collections down to 3 while eliminating the use of sub-sites and the adoption of standardization across the command.

· Ensured a strong security posture through the implementation of security measures, management of user access control, and monitoring for potential security threats to protect sensitive information stored in SharePoint. Managed user permissions, through the creation and management of user groups and permissions, ensuring that the right individuals have appropriate access to resources.

· Oversaw the creation and maintenance of site libraries and lists, ensuring that necessary workflows were in place to streamline content management ensuring that data is organized and maintained properly.

· Optimized existing knowledge processes using continuous process improvement techniques to identify, modify workflows and standardize best practices. Extensive experience applying formal project management methodologies to lead complex, cross-functional projects from conception to completion, including defining scope, managing resources, and communicating with stakeholders.

· Worked with stakeholders to develop requirements documentation, application implementation, and User Acceptation Testing plans and test cases based on business requirements. Documented and communicated test results, necessary adjustments, analysis findings, recommendations, and project progress to all levels of the organization.

· Collect, review, analyze, manage, system and user requirements from stakeholders and translate into documentation, presentations, or draft analysis. Analyze business processes for gaps and document those gaps using Standard Operating Procedures or workflow diagrams.

January 2018 – September 2018: Knowledge Manager and Portal Developer, United States Army, Joint Base Langley-Eustis, VA

· Managed a strong Knowledge Management (KM) Program that sustained over 1.5 terabytes of quantitative and qualitative data throughout 40 geologically diverse organizations.

· Responsible for directing and developing SharePoint tools, configuring specific third-party applications, developing concepts, policy, documentation, analyzing, and defining the key process input variables such as workload drivers and factors that cause work.

· Solved issues by developing SharePoint tool solutions and dashboards consolidating analytical data leading to cost avoidance, increased efficiency, and waste elimination.

· Directly supported the acquisition and procurement mission by analyzing data, creating processes, tools, dashboards, and project management execution for the organization.

· Lead the management and application of specified financial, contract, and personnel management practices, procedures and controls within the organization’s initiatives and projects in support of Command, Control, Communications, Computers and Information Management (C4IM) services.

· Executed analysis, facilitation, reporting, and provided recommendations for process improvement, improved quality, cost reduction, and appropriate process metrics and process controls establishment utilizing KPI analysis and Strategic Management System (SMS) performance metrics.

· Actively supervised the portal configuration management program and was the organization lead on strategic project management for all knowledge management systems and processes.

· Developed portal site with dashboard to provide a localized site for the tracking of key tasks and milestones for sub organization realignment. Instituted updating processes and procedures for tracking task status completion, developed products to assist in the understanding and navigation of the portal location. Provided concept and execution briefing to senior leadership, received buy-in and authorization to continue.

January 2014 – January 2018: Network Operations Center Supervisor, United States Army, Joint Base Langley-Eustis, VA

· Monitored, through the use of diverse software platforms, various networks of 38 geographically disbursed United States Army installation Network Enterprise Centers, ensuring constant steady support to a customer base of 250,000+.

· Planned, developed, coordinated, and enforced theater wide policies, standards, and protocols for US Military installations; provided technical advice, configuration analysis, network security, assessment of outages and situational awareness on tasking and operation orders.

· Developed standardized processes and training plans, increasing response time to customer’s requests by 41%. Developed and implemented customer facing web presence.

August 2012 - December 2013: Regional Help Desk Supervisor, United States Army, Warner Barracks, Bamberg, DE

· Evaluated and escalated issues as needed and maintained communication with customer and technical teams. Utilized Remedy to record and track issues.

· Administered software migrations from SharePoint 2007 to SharePoint 2010 and from Windows Vista to Windows 7. Coordinated equipment Life Cycle Replacement for 200+ workstations.

· Supervised 8 individuals supporting a customer base of over 1200 distributed between 4 geographically separated branches. Ensured that tickets were resolved within a 48hr window with 95% effectiveness.

October 2010 - August 2012: Satellite Communications Operations Coordinator, United States Army, Warner Barracks, Bamberg, DE

· Coordinated with higher echelon organizations for the installation and use of tactical satellite communications assets to provide real time voice and data support to elements geographically located.

· Provided technical assistance and guidance to four technicians on the installation, operation, and maintenance of Government owned satellite communications systems and subsystems.

· Performed field level services and provided technical expertise for local satellite and transmission assemblages within the organization, supervised the maintenance and care of $5 million worth of equipment.

September 2004 - October 2010: Electronics Maintenance Shop Foreman, United States Army, Fort Gordon, GA

· Developed training programs in order to certify over 50 individuals in the operation and maintenance of key military communications systems.

· Provided technical and doctrinal advice to the Organization Head on electronic maintenance concerns; supervised direct support maintenance and coordinated logistical support on military communications equipment, resulting in the turn-in of obsolete and excess equipment and electronic items valued in excess of $2.5 Million.

· Managed the health, welfare and professional growth of five individuals and for the accountability of equipment in excess of $15,000,000.

December 2000 - September 2004: Mobile Satellite Terminal Operator, United States Army, Fort Gordon, GA

· Coordinated the installation, operation, maintenance, and protection of a Multi-Channel Tactical Satellite team that provided support to the U.S. Southern Command and U.S. Army South for disaster relief, humanitarian assistance, counter drug operations, and peace keeping operations throughout Central and South America and the Caribbean.

· Provided remote communications reach back capabilities to all echelons, while maintaining a 98% reliability rate.

· Responsible for the morale, health, and welfare of three individuals and associated equipment valued in excess of $3,000,000

6 Credit Hours in General Studies – Blue Mountain Community College (1997 – 1998)

High School Diploma in General Studies – Riverside High School (1994 – 1998)