Kelly Tunis

Looking to find my forever job. Seeking a position where my knowledge and experience in documentation and business areas can be utilized as well as enhanced. Willing to relocate. Authorized to work in the US for any employer.

Outpatient Coordinator at Trinity Rehab (2025-11 – Present)

This position is changing to part time Feb 1, 2026. Need full-time employment with health insurance.

• Created filing system with high standard of accuracy
• Scheduling, document creation, Word, Excel, inventory, verification
• Keep track of all licensures, meeting deadlines, benefit verification

Referral Coordinator at Capital Digestive Care (2024-04 – 2025-11)

• Verify referrals, create charts, verify insurance and demographics
• Be prompt with STAT referrals
• Scheduled appointments for 9 providers, provide patients with necessary documentation for their visits, answered 9 phone lines

QA/QC at Imerys (2023-10 – 2024-04)

• Test products via multiple testing procedures to ensure quality
• Log results in Excel spreadsheets and company programs for real time results

Patient Specialist at Ruetzel Gynecology & Obstetrics (2023-06 – 2023-10)

• Answered phones, verify insurance, schedule appointments and procedures
• Copy insurance cards, collect co-pays and balance due
• Copy, scan, file, prepare charts, send records, receive records, fax, maintain supplies, and much more

Patient Service Representative at Athletico Physical Therapy (2022-09 – 2022-12)

• Patient demographics, Co-pays, Insurance verification
• Answered phones, scheduled appointments

Front Desk Receptionist/ Triage at AFC Urgent Care (2022-01 – 2022-09)

• Ran the front desk
• Entered patients' demographics, checked in and out, answered phones, scheduled appointments
• Assisted with triage patients
• Processed payments for services and balances due

Scheduler/ Central Supply at Baypoint Rehabilitation Center (2021-10 – 2022-01)

• Scheduled staff, coordinated needs, ordered and maintained central supplies for facility
• Answered phone, maintained compliance

Dialysis Technician at Fresenius Medical Care (2020-06 – 2021-10)

• Performed dialysis on patients according to Dr orders

CSR - Customer Service Representative at CVS Health (2017-08 – 2020-06)

• Answered incoming calls regarding insurance benefit details, refilled prescriptions, ordered ID cards
• Updated patient demographics and notification preferences
• Processed payments

Phlebotomist at Bremen Community Hospital (2016-07 – 2017-07)

• Collected specimens from both outpatient and inpatients areas
• Drew blood from geriatrics to newborns, chemical dependencies, oncology, and dialysis patients
• Reported results to physicians and clients
• Maintained and ordered supplies, disinfection logs, temperature logs along with placing patient demographics and orders into the computer system
• Trained new employees

Patient Service Specialist at Laboratory Corp. of America (2004-05 – 2016-02)

Worked as a Rover, Floater, Site supervisor, and New Employee Trainer in Virginia Beach, VA, Northwest Indiana, Chicago, IL and Austin, TX.

• Opening and running patient service centers, entering patient information, ordering labs, collecting specimens and processing the labs
• Ordered all supplies, maintained all disinfection logs, inspection logs, temperatures and payment processing
• Covered multiple facilities such as Client offices, Specialty facilities and Urgent Cares
• Trained new employees, all onboarding, affirmed all certificates were up to date

Planning & Scheduling Coordinator at Marine Hydraulics Inc.

• Provided reports for repairs, work orders and compliance to the Department of Defense
• Used Word and Excel programs
• Met all deadlines to ensure all payments and authorizations were issued

Certification in QM, QC, QA (Quality Management) – Old Dominion University (2004-10)

High school diploma or GED