Andrew Hagar

I want to work for a company that's doing great things, has an awesome culture with a high morale and room to grow. I'm searching for a company that cares about me as much as I care about the job.

I have a heavy IT background which covers: User Support, Network support, software development, quality assurance, and project management.

I was a teacher for 2 years. So, I'm prepared for my tasks and not afraid to speak in front of people.

Coworkers describe me as the guy who is always smiling!

Trivia Host

Challenge Entertainment - Tampa, FL 3/2025 to Present

• Create an entertaining atmosphere through a challenging trivia game
• Keep patrons engaged throughout the night in real time
• Drive restaurant sales

Andy’s Way To Wealth - YouTube 10/2023 – Present

Content Creator

• Show people how to reduce expenses such as: groceries, cell phone, streaming, etc
• High yield savings account reviews
• How financial news affects the average Joe

AAA – The Auto Club Group 11/2021 – 5/2025

Sr. Applications Associate

• Research and reach out to startups and established companies to explore possibilities of investment or mutual relationships
• Social media monitoring on the XPWOW project such as: SEO, ASO strategy and download rates
• Manage teams of interns for semester projects including Design Sprints for rapid prototype ideation.
• Coordinate overseas Fiverr resources for content curating on the XPWOW project
• Project coordination on special projects such as iSafety Patrol
• Test APIs with Postman and update results in Jira.
• Test databases with SQL queries in GCP.
• Write manual step-by-step testing scripts as a baseline for myself and guide for others.
• Write automated testing scripts using Selenium and Cucumber.
• Execute automated Test Executions in Jira.
• Thoroughly test Flutter and Angular programs to find bugs and areas of improvement.

AAA – The Auto Club Group 06/2019 – 11/2021

Applications Associate

• Developed apps using: Cordova, Flutter, Regular Expressions / RegEx, AWS, JSON / XML.
• Develop websites using: HTML, CSS, Javascript, Bootstrap, Angular, jQuery, SQL, MongoDB
• Develop VR programs using: C#/Unity
• Developed automated testing scripts with Python, Selenium / Cucumber and store code in GitHub repositories.
• Manage teams of interns for semester projects.
• Run Design Sprints for rapid prototype ideation using: Miro, Adobe XD, Figma.
• Coordinate with workflow and payments with multiple freelancers for overflow work.

Goodwill Industries Suncoast – St. Petersburg, FL 08/2016 – 06/2019

IT Ops Support Specialist

• Create users and groups, also modify permissions in Active Directory, Exchange Management Console, TCP/IP, DNS, DHCP, and Group Policy Objects.
• Responsible for agency workstation builds, imaging, ghosting, cloning, configuration, installation, maintenance, and user support at Gandy and all Goodwill-Suncoast off-site locations.
• Software support of Windows 7/10 workstations via onsite, over the phone or with a remote session, troubleshooting, reporting, tracking, including POS and security-based systems.
• Find problems, then find better solutions.

Vology (partner of Empath Health) - Clearwater, FL 06/2015 - 05/2016 Desktop Support Administrator

• Make coworkers job’s easier to the best of my ability.
• Perform onsite, remote and phone support of hardware/software/virtual to include troubleshooting, installation and upgrades in Microsoft Windows/Citrix environments for workstations, Active Directory changes, printers, and Android phones.
• Teach basic Citrix environment and Android phone use in onboarding classes to new employees.
• Document all issues in ticketing systems such as ConnectWise and ServiceNow.

Suncoast Solutions - Clearwater, FL 09/2014 - 06/2015 Desktop Support Specialist

• Took on all aspects of asset management by implementing asset tracking using Spiceworks client to report and monitor asset ownership.
• Improve the user experience as much as possible.
• Perform onsite, remote and phone support of hardware/software for Microsoft Windows environments for workstations servers, printers, VOIP phones, Android and iPhones.
• Set up computer, phone, Active Directory/Office 365 accounts for new hires, onboarding/orientation.

Exclusive Consulting - Tampa, FL 02/2014 - 06/2014 IT Consultant

• Drove to businesses and homes and was the only line of support.
• Take pride in developing happy clients and good relationships.
• Excellent customer review record.
• Support of hardware/software maintenance to include troubleshooting, upgrades for workstations.
• Analyze and recommend solutions, upgrades and services for improvements.

Santiago Christian Academy - Santiago, Chile 02/2011 - 06/2013

IT Support / Teacher / Missionary

• Provided an all-round positive computer experience for teachers and staff.
• Developed and taught a basic PC hardware/software class.
• Taught a variety of Jr. /Sr. High school Math and Science classes.
• Prepped lessons, notes, and study guides.

Tennessee Temple University Chattanooga, TN

Bachelor of Applied Sciences - Business Information Systems

Baker College Clinton Township, MI

Associate of Applied Science - Computer Networking Technology