Andrew Hagar

Challenge Entertainment - Tampa, FL 3/2025 to Present

Andy’s Way To Wealth - YouTube 10/2023 – Present

Show people how to reduce expenses such as: groceries, cell phone, streaming, etc
High yield savings account reviews
How financial news affects the average Joe

AAA – The Auto Club Group 11/2021 – 5/2025

Sr. Applications Associate

Research and reach out to startups and established companies to explore possibilities of investment or mutual relationships
Social media monitoring on the XPWOW project such as: SEO, ASO strategy and download rates
Manage teams of interns for semester projects including Design Sprints for rapid prototype ideation.
Coordinate overseas Fiverr resources for content curating on the XPWOW project
Project coordination on special projects such as iSafety Patrol
Test APIs with Postman and update results in Jira.
Test databases with SQL queries in GCP.
Write manual step-by-step testing scripts as a baseline for myself and guide for others.
Write automated testing scripts using Selenium and Cucumber.
Execute automated Test Executions in Jira.
Thoroughly test Flutter and Angular programs to find bugs and areas of improvement.

AAA – The Auto Club Group 06/2019 – 11/2021

Developed apps using: Cordova, Flutter, Regular Expressions / RegEx, AWS, JSON / XML.
Develop websites using: HTML, CSS, Javascript, Bootstrap, Angular, jQuery, SQL, MongoDB
Develop VR programs using: C#/Unity
Developed automated testing scripts with Python, Selenium / Cucumber and store code in GitHub repositories.
Manage teams of interns for semester projects.
Run Design Sprints for rapid prototype ideation using: Miro, Adobe XD, Figma.
Coordinate with workflow and payments with multiple freelancers for overflow work.

Goodwill Industries Suncoast – St. Petersburg, FL 08/2016 – 06/2019

Create users and groups, also modify permissions in Active Directory, Exchange Management Console, TCP/IP, DNS, DHCP, and Group Policy Objects.
Responsible for agency workstation builds, imaging, ghosting, cloning, configuration, installation, maintenance, and user support at Gandy and all Goodwill-Suncoast off-site locations.
Software support of Windows 7/10 workstations via onsite, over the phone or with a remote session, troubleshooting, reporting, tracking, including POS and security-based systems.
Find problems, then find better solutions.

Vology (partner of Empath Health) - Clearwater, FL 06/2015 - 05/2016 Desktop Support Administrator

Make coworkers job’s easier to the best of my ability.
Perform onsite, remote and phone support of hardware/software/virtual to include troubleshooting, installation and upgrades in Microsoft Windows/Citrix environments for workstations, Active Directory changes, printers, and Android phones.
Teach basic Citrix environment and Android phone use in onboarding classes to new employees.
Document all issues in ticketing systems such as ConnectWise and ServiceNow.

Suncoast Solutions - Clearwater, FL 09/2014 - 06/2015 Desktop Support Specialist

Took on all aspects of asset management by implementing asset tracking using Spiceworks client to report and monitor asset ownership.
Improve the user experience as much as possible.
Perform onsite, remote and phone support of hardware/software for Microsoft Windows environments for workstations servers, printers, VOIP phones, Android and iPhones.
Set up computer, phone, Active Directory/Office 365 accounts for new hires, onboarding/orientation.

Exclusive Consulting - Tampa, FL 02/2014 - 06/2014 IT Consultant

Drove to businesses and homes and was the only line of support.
Take pride in developing happy clients and good relationships.
Excellent customer review record.
Support of hardware/software maintenance to include troubleshooting, upgrades for workstations.
Analyze and recommend solutions, upgrades and services for improvements.

Santiago Christian Academy - Santiago, Chile 02/2011 - 06/2013

IT Support / Teacher / Missionary

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