Andrew K. Chandler

Quality Assurance professional with 20+ years of experience in GMP-regulated manufacturing environments. Proven expertise in quality systems, regulatory compliance, document control, investigations, customer complaint resolution, deviation management, internal auditing, and continuous improvement. Skilled at identifying root causes, supporting CAPA activities, maintaining controlled documentation, and partnering with cross-functional teams to drive compliance and product quality.

Recognized for strong analytical abilities, attention to detail, and commitment to quality excellence.

Document Control Clerk - Pharmatech Labs

(2026-04)

• Maintained accurate and organized records to ensure data integrity and regulatory compliance
• Managed digital and physical filing systems efficiently
• Monitored documentation for accuracy and completeness
• Generated and processed work orders to support timely production
• Coordinated cross-functionally with teams for scope, prioritization, and completion of work orders
• Collaborated with quality and production teams for the investigation and resolution non-conforming discoveries, identifying root causes, seeking corrective actions, and implementing preventative initiatives
• Created and presented Quality Alert submissions in weekly in-person meetings, communicating data-driven PowerPoint slides for cross-functional team awareness and resolution
• Provided professional customer support via email, phone, and in-person interactions concerning in-market and consumer non-conforming discoveries
• Oversaw and ensured regulatory compliance and internal quality standards maintaining compliance with industry expectations through daily observations and monthly facility internal audits

Document Control Specialist - Innovative Labs

(2023-05 - 2026-02)

• Led the receipt, investigation, and resolution of customer complaints for the Sales department, producing clear, professional, and customer-ready reports
• Worked closely with customers managing the resolution and communication of completed customer complaint discoveries
• Gathered data contained on Master Batching Records and Master Production Records for the creation of detailed lists for product investigation and determination of potential future events
• Created and maintained an Excel Database capturing all customer discoveries
• Utilized Microsoft Office and ERP systems extensively to analyze data, identify root causes, and document findings
• Prepared weekly, monthly, and annual data reports for internal presentations
• Created, implemented, and distributed Standard Operating Procedures (SOPs)
• Conducted monthly internal GMP audits and supported facility-wide compliance initiatives
• Managed Finished Product Specifications, Deviations, and Change Control processes
• Collaborated daily with cross-functional teams while operating with minimal supervision

Document Control Coordinator - Sabinsa Manufacturing

(2022-09 - 2023-06)

• Created, curated, and distributed all manufacturing documentation, including SOPs, Analytical Certificates, GMP documentation, and USFDA-related records
• Inspected incoming components and coordinated raw material sampling for microbiological testing
• Communicated with global and local partners to support operational efficiency

Quality Control Specialist - Nu Skin Enterprises, Inc.

(2022-02 - 2022-08)

• Investigated and reconciled customer complaints and Adverse Events using MS Office, SAP, and Sync systems
• Created, routed, and closed Non-Conforming QA inspection reports and Post-Release Non-Conforming records
• Managed internal and external Deviations for raw ingredients, blending, and packaging
• Maintained SOP documentation and assisted with internal audits

Quality Control Technician - Nu Skin Enterprises, Inc.

(2005-11 - 2022-02)

• Evaluated incoming and outgoing goods for packaging accuracy and compliance with company quality standards
• Performed organoleptic testing to ensure product conformity
• Logged results in SAP, Sync, and Excel
• Collaborated with multiple departments to resolve quality-related issues
• Created and maintained SOPs and GMP documentation

High School Diploma - Provo School District (1993-06)