Brooxana Pierre

Detail-oriented Operations Generalist with strong experience in quality assurance, account review, and compliance within Consumer Investments and Life Services at Bank of America. Proven ability to evaluate processes, identify discrepancies, and ensure adherence to regulatory and internal policies. Recognized for analytical thinking, accuracy, and delivering actionable feedback to improve performance and mitigate risk.

I am seeking to leverage expertise in process evaluation and compliance as a Quality Control Analyst.

Account Maintenance Generalist (BQ209) - Bank of America - Lincoln, RI

(2024-01)

• Review and process high-volume account maintenance activities, ensuring strict adherence to internal policies, procedures, and regulatory standards
• Validate account updates, corrections, and setups to ensure accuracy and completeness, minimizing operational and compliance risk
• Identify discrepancies in documentation and processing, escalating issues and contributing to process improvements
• Manage multiple workflows and servicing queues while maintaining productivity, accuracy, and turnaround expectations
• Partner with internal teams to resolve complex issues and ensure consistent execution of operational procedures
• Maintain high standards of data quality through detailed review, entry, and verification processes

Transition Specialist (Life Services & Deceased Accounts) - Bank of America - Lincoln, RI

(2022-01 - 2024-12)

• Reviewed and analyzed sensitive account cases involving deceased clients, ensuring accurate processing and compliance with policies and legal requirements
• Evaluated documentation including affidavits, death certificates, and court forms to confirm validity and completeness
• Monitored account-level activities to ensure proper execution of asset transfers and distributions
• Collaborated with risk, legal, and operations teams to prevent financial loss and ensure regulatory adherence
• Provided clear, professional communication to clients and internal partners, supporting issue resolution and service delivery
• Handled high-volume caseloads while maintaining attention to detail, accuracy, and compliance standards

Secretary - She Community Nonprofit Organization

(2021-01 - 2022-12)

• Maintained accurate records, reports, and documentation to support organizational operations
• Coordinated meetings, documented key outcomes, and ensured follow-through on action items
• Supported communication strategies and stakeholder engagement initiatives

Bachelor of Arts - Music - Rhode Island College