Receptionist / Executive Assistant (2026-02 – Present)
- Greet residents, families, visitors, and vendors with exceptional customer service
- Perform resident outreach and assist with resident engagement activities
- Maintain resident, staff, and visitor records with accuracy and confidentiality
- Coordinate communication between departments, residents, families, and community partners
- Assist with data entry, filing, and maintaining organized records
- Complete special projects and provide administrative support as needed
Assistant Program Manager at MSU Denver School of Hospitality (2023-09 – 2024-11)
- Maintain data fidelity in Salesforce for applicant information
- Audit initial applications and final reports according to program guidelines
- Develop project planning dashboards and artifacts using data-driven approaches
- Managed a backlog and created actionable tasks with Microsoft applications including Excel, SharePoint, and Teams
Business Analyst at MSU Denver C2 Hub (2022-07 – 2023-06)
- Collaborated with cross-functional teams to enhance data quality and streamline business processes
- Standardized processes for data management and reporting across the C2 Hub
- Acted as a central communication hub for various C2 Hub entities, such as student retention, scholarships, and advisory services
- Implemented systems for tracking and reporting efforts, utilizing standardized tools and dashboards
Event and Marketing Coordinator at MSU Denver C2 Hub (2020-07 – 2022-07)
- Contributed to the development and execution of various events, marketing strategies, and business solutions
- Managed the marketing workflow for multiple simultaneous events, including the Event and Faculty Career Catalyst, which attracted 125 attendees
- Served as a communication hub between clients, staff, and vendors
- Maintained detailed documentation for committee reports, and handled logistics such as venue, AV setup, catering, photography, decorations, and transportation
- Facilitated communication between clients, staff, and vendors
- Utilized Microsoft Planner to manage the workload of staff and student employees
- Cultivated and maintained relationships across the campus community by leveraging resources
- Instituted Fun Fridays to promote team building and appreciation
Lead Genetics Research Assistant at Metropolitan State University (2017-01 – 2019-01)
- Developed microsatellite primers to study population structures for Fluminicola spp.
- Performed DNA extraction, microsatellite primer design, PCR, and PCR optimization
- Created a data sharing platform that moved project information from lab notebooks to a uniform and universally accessible solution using Microsoft OneNote
- Responsible for managing the lab including facilitating staff meetings, organizing and reporting data, and maintaining supply inventories
Quality Assurance Analyst and Project Manager at Novus Biologicals/Bio-Techne (2010-04 – 2016-11)
- Developed and maintained reports for two large-scale biomedical product databases, containing over 100,000 complex reagents, devices, and consumables, utilizing SQL, SSRS, and SSIS technologies
- Collaborated with various cross-functional teams to devise innovative business solutions
- Aided in the adoption of a new ERP system (Epicor), partnering with development teams and stakeholders to implement automated software solutions and streamline business processes for enhanced efficiency
- Took the lead in the implementation of a project management system, Axosoft, establishing workflows, delivering training to development teams and stakeholders, and maintaining the Scrum framework to manage stakeholder requests, backlogs, and bug queues
- Oversaw a team of three full-time QA employees and one part-time helpdesk employee, managing their performance and output
Project Coordination Resident at Prime Health (2020-12 – 2021-02)
- Managed TelePrEP and RTLC initiatives in collaboration with the CDC, Washington University, and OeHI
- Coordinated with internal and external teams to devise innovative healthcare solutions that enhance equity in healthcare, particularly focusing on areas like healthcare access, telehealth, and interoperability
- Played a role in event planning, including the creation of marketing materials
- Managed communication and project tracking for various initiatives, including website updates, web content, and print materials
- Conducted research, contributed ideas, and maintained resource materials for ongoing modality utilizing relevant internet capabilities, telehealth opportunities, etc.
