Andrew Pino

Greet residents, families, visitors, and vendors with exceptional customer service Perform resident outreach and assist with resident engagement activities Maintain resident, staff, and visitor records with accuracy and confidentiality

Receptionist / Executive Assistant (2026-02 – Present)

• Greet residents, families, visitors, and vendors with exceptional customer service
• Perform resident outreach and assist with resident engagement activities
• Maintain resident, staff, and visitor records with accuracy and confidentiality
• Coordinate communication between departments, residents, families, and community partners
• Assist with data entry, filing, and maintaining organized records
• Complete special projects and provide administrative support as needed

Assistant Program Manager at MSU Denver School of Hospitality (2023-09 – 2024-11)

• Maintain data fidelity in Salesforce for applicant information
• Audit initial applications and final reports according to program guidelines
• Develop project planning dashboards and artifacts using data-driven approaches
• Managed a backlog and created actionable tasks with Microsoft applications including Excel, SharePoint, and Teams

Business Analyst at MSU Denver C2 Hub (2022-07 – 2023-06)

• Collaborated with cross-functional teams to enhance data quality and streamline business processes
• Standardized processes for data management and reporting across the C2 Hub
• Acted as a central communication hub for various C2 Hub entities, such as student retention, scholarships, and advisory services
• Implemented systems for tracking and reporting efforts, utilizing standardized tools and dashboards

Event and Marketing Coordinator at MSU Denver C2 Hub (2020-07 – 2022-07)

• Contributed to the development and execution of various events, marketing strategies, and business solutions
• Managed the marketing workflow for multiple simultaneous events, including the Event and Faculty Career Catalyst, which attracted 125 attendees
• Served as a communication hub between clients, staff, and vendors
• Maintained detailed documentation for committee reports, and handled logistics such as venue, AV setup, catering, photography, decorations, and transportation
• Facilitated communication between clients, staff, and vendors
• Utilized Microsoft Planner to manage the workload of staff and student employees
• Cultivated and maintained relationships across the campus community by leveraging resources
• Instituted Fun Fridays to promote team building and appreciation

Lead Genetics Research Assistant at Metropolitan State University (2017-01 – 2019-01)

• Developed microsatellite primers to study population structures for Fluminicola spp.
• Performed DNA extraction, microsatellite primer design, PCR, and PCR optimization
• Created a data sharing platform that moved project information from lab notebooks to a uniform and universally accessible solution using Microsoft OneNote
• Responsible for managing the lab including facilitating staff meetings, organizing and reporting data, and maintaining supply inventories

Quality Assurance Analyst and Project Manager at Novus Biologicals/Bio-Techne (2010-04 – 2016-11)

• Developed and maintained reports for two large-scale biomedical product databases, containing over 100,000 complex reagents, devices, and consumables, utilizing SQL, SSRS, and SSIS technologies
• Collaborated with various cross-functional teams to devise innovative business solutions
• Aided in the adoption of a new ERP system (Epicor), partnering with development teams and stakeholders to implement automated software solutions and streamline business processes for enhanced efficiency
• Took the lead in the implementation of a project management system, Axosoft, establishing workflows, delivering training to development teams and stakeholders, and maintaining the Scrum framework to manage stakeholder requests, backlogs, and bug queues
• Oversaw a team of three full-time QA employees and one part-time helpdesk employee, managing their performance and output

Project Coordination Resident at Prime Health (2020-12 – 2021-02)

• Managed TelePrEP and RTLC initiatives in collaboration with the CDC, Washington University, and OeHI
• Coordinated with internal and external teams to devise innovative healthcare solutions that enhance equity in healthcare, particularly focusing on areas like healthcare access, telehealth, and interoperability
• Played a role in event planning, including the creation of marketing materials
• Managed communication and project tracking for various initiatives, including website updates, web content, and print materials
• Conducted research, contributed ideas, and maintained resource materials for ongoing modality utilizing relevant internet capabilities, telehealth opportunities, etc.

Master of Health Administration – Metropolitan State University of Denver (2022-05)

Bachelor of Science in Biology/Chemistry – Metropolitan State University of Denver (2018-07)