Andrew Randolph

Automation engineer with 9+ years delivering production automation across financial services, insurance, utilities, manufacturing, and technology.

Deep Blue

Prism expertise — Certified Professional Developer and ROM Architect — with transferable RPA architecture patterns across Automation Anywhere, UiPath, and Power Automate.

Owns delivery end to end: requirements discovery through build, deployment, scheduling, monitoring, and production support. Now applying that same delivery discipline to AI-driven systems. Designed and operates a production multi-tenant SaaS platform in Python with Claude API integration, backed by 500+ automated test assertions — bringing the exception handling, queue management, and operational rigor of enterprise RPA to LLM-based workflows.

Known for translating technical concepts for non-technical stakeholders and delivering measurable outcomes in annual hours saved, FTE reduction, and accuracy gains.

RPA Developer / Automation Engineer - SS&C

(2023-05)

• Partner with business stakeholders, analysts, SMEs, and operations teams to identify automation opportunities, gather requirements, and translate process needs into scalable Blue Prism solutions.
• Own end-to-end automation delivery across design, development, testing, deployment, scheduling, monitoring, troubleshooting, and production support.
• Extend platform capability with custom C# and VB.NET code stages where native components fall short, covering data transformation, API calls, and complex business logic.
• Troubleshoot production incidents, perform root-cause analysis, and implement long-term fixes improving bot stability, resiliency, and processing reliability.
• Apply RPA best practices including work queues, structured exception handling, credential management, reusable object design, and maintainable documentation.
• Create and maintain solution designs, operational runbooks, and support procedures that help business and support teams understand automation behavior.

RPA Developer / Automation Consultant - Accenture

(2019-03 - 2023-05)

• Delivered multi-client enterprise RPA solutions across manufacturing, utility, financial services, and banking environments, supporting automation strategy, requirements discovery, solution design, build, and production stabilization.
• Designed and deployed 7 production automations for a specialty metals manufacturer, including Oracle DB cleanup and email-routing workflows, generating 1,300+ annual hours of savings.
• Refactored password-rotation processing with work queues for multi-bot parallel execution, maintaining and enhancing 14 production processes for a utility security and logical access team.
• Built database integrations and web-scraping solutions creating digital twins of production data, improving visibility into operational workflows.
• Led reconciliation, rate-change, and dialer-management automations for a large credit-union service organization, delivering 192 to 960 annual hours of savings.
• Co-led a critical investment-bank automation achieving ROI within the first year; authored SDDs and drove Phase 2 enhancements.

RPA Consultant - nBotix

(2021-10 - 2022-08)

• Designed, tested, and deployed 3 back-office bots for accounting and cash-management processes, reducing manual workload while maintaining 100% processing accuracy.
• Automated invoice cashing, cash balancing, recurring reporting, and email notifications with reusable components aligned to RPA best practices.
• Worked directly with SMEs to gather requirements, validate workflow steps, resolve production issues, and improve maintainability.

RPA Developer / Application Developer - Liberty Mutual Insurance

(2016-06 - 2019-03)

• Designed and deployed 3 front-office bots supporting claims workflows, eliminating secondary tasks and reducing 7 FTEs.
• Automated compliance and audit-driven workflows while performing root-cause analysis and rapid production issue resolution.
• Advised stakeholders on automation roadmap opportunities, process improvement options, and practical workflow enhancements.
• Supported customer-facing web and mobile application enhancements for claims processing, improving customer experience, conversion rates, and cycle times.

Founder / Engineer — Multi-Tenant SaaS Platform - Independent

(2025)

• Designed, built, and operate a production multi-tenant SaaS platform for missed-call lead recovery, serving home services and restoration businesses.
• Stack: Python, Claude API, Twilio, Stripe, PostgreSQL. Delivered across six production phases with 500+ automated test assertions.
• Integrated the Claude API for LLM-driven conversation handling, applying the exception handling, retry logic, and monitoring patterns proven in enterprise RPA to non-deterministic AI workflows.
• Own the full lifecycle: architecture, multi-tenant data isolation, payment processing, telephony integration, automated testing, deployment, and production monitoring.

Automation Consultant - Independent / Upwork

(2023)

• Top Rated Plus on Upwork. Deliver workflow automation and systems integration for small and mid-sized businesses.
• Build with Python, n8n, Zapier, and Make.com, scoping engagements from discovery through production handoff.

B.S. - Computer Science - Appalachian State University (2016-05)