Andriana S

Strategic and data-driven People Operations and Human Capital Management leader with 15+ years of experience building scalable HR operations, optimizing employee and contractor lifecycle programs, and providing high-level Executive Partner Support to C-suite and senior leadership. Expertise spanning People Operations, HR Systems, Workforce Analytics, Talent Strategy, Organizational Design, Performance Management, Executive Operations, Compliance, and Process Automation. Proven success supporting distributed workforces of 10,000+ independent contractors while partnering with executives to drive strategic priorities, improve operational efficiency, reduce costs, strengthen compliance, and deliver measurable business outcomes.

Operations Manager - Movement Haus Physical Therapy

(2026-01)

• Manage daily practice operations, including scheduling, staffing, patient experience, administrative workflows, and office efficiency.
• Oversee payroll, accounting, budgeting, accounts payable/receivable, and financial reporting.
• Handle medical billing and insurance operations, including claims, collections, denials, and payer coordination.
• Maintained state licensure, credentialing, and regulatory compliance for clinical providers and the practice.
• Lead marketing and social media initiatives, including content & website creation, community outreach, referral development, and strategies to grow patient volume.
• Develop and improve policies, procedures, and workflows to increase efficiency, support staff, and improve overall practice performance.

Director of Onboarding & Licensing | Senior Executive Partner - Douglas Elliman Real Estate

(2016-09 - 2026-01)

• Directed and standardized People Operations, onboarding, licensing, and workforce processes supporting a distributed population of 10,000+ licensed independent contractors across the US.
• Served as a trusted Executive Partner and C-Suite Executive Assistant, providing strategic and operational support to senior leadership while managing priorities, communications, confidential information, and cross-functional initiatives.
• Designed and optimized HRIS and ATS data architecture to support workforce analytics, recruitment-funnel reporting, operational dashboards, and ROI analysis.
• Led licensing and multi-State credential-compliance operations, identify upcoming requirements, and reduce compliance risk.
• Partnered with Accounting, IT, Marketing, and Executive Leadership on workforce lifecycle operations, onboarding, compensation and benefits administration, and business process improvement.
• Provided C-Suite Executive support across strategic initiatives, executive communications, scheduling, project coordination, and high-priority business operations.
• Strengthened operational controls by aligning People Operations processes with SOX requirements and applicable federal, state, and local regulations.
• Led workflow modernization and Talent Strategy initiatives that reduced outstanding accounts by 65% and increased annual dues revenue by 47%.
• Built scalable onboarding, licensing, and knowledge-management processes that improved visibility, consistency, accountability, and operational efficiency across multiple markets.
• Maintained comprehensive knowledge of federal and state employment regulations, ensuring HR practices, policies, and documentation remained compliant with applicable requirements.
• Reduced recruitment costs by $425,000 through strategic and cost-effective talent acquisition and recruiting practices.
• Established job requirements, competency criteria, job descriptions, and hiring specifications to strengthen recruitment and selection processes.
• Implemented and coordinated OSHA and professional certification training programs for 146 employees, ensuring completion and compliance.
• Improved employee satisfaction and engagement by enhancing Medical, Dental, Vision, 401(k), and company Culture Programs while supporting compensation planning and budget processes.
• Served as the primary Executive Partner and point of contact for C-Suite leadership, and senior leadership teams, managing confidential communications, presentations, company branding, vendor negotiations, and HR records.

People Operations Manager | Senior Executive Partner - Hailey Development Group

(2015-03 - 2016-07)

• Designed and implemented a comprehensive two-week cultural orientation and onboarding program, improving employee integration, engagement, and training efficiency.
• Developed and implemented components of a Performance Management Framework, supporting employee development, accountability, and organizational effectiveness.
• Led Talent Acquisition and HR initiatives, leveraging workforce analytics and recruitment strategies to achieve a 19% reduction in cost-per-hire.
• Managed People Services operations and employee lifecycle processes, improving employee experience, operational consistency, and talent-management outcomes.
• Served as a Global Executive Partner, supporting senior leadership with executive operations, heavy calendar management, extensive international travel, and cross-functional itineraries.
• Manage local business operations while lowering expenses up to 30% by consistently reviewing vendor contracts and negotiations.

People Services Manager | Senior Global Executive Partner - Great Place To Work

(2012-03 - 2015-03)

• Designed and implemented a comprehensive two-week cultural orientation and onboarding program, improving employee integration, engagement, and training efficiency.
• Developed and implemented components of a Performance Management Framework, supporting employee development, accountability, and organizational effectiveness.
• Led Talent Acquisition and HR initiatives, leveraging workforce analytics and recruitment strategies to achieve a 19% reduction in cost-per-hire.
• Managed People Services operations and employee lifecycle processes, improving employee experience, operational consistency, and talent-management outcomes.
• Served as a Global Executive Partner, supporting senior leadership with executive operations, heavy calendar management, extensive international travel, and cross-functional itineraries.
• Manage local business operations while lowering expenses up to 30% by consistently reviewing vendor contracts and negotiations.

Assistant General Manager | Blue Fin Times Square - B.R. Guest Hospitality Group

(2011-02 - 2011-12)

• Oversaw front-of-house restaurant operations, including daily service, staffing, scheduling, guest experience, and operational efficiency.
• Managed payroll, labor practices, and workforce operations, contributing to a 37% reduction in payroll costs through detailed labor analysis.
• Developed and implemented guest retention initiatives that strengthened relationships with local and global guests and supported repeat business.
• Partnered with attached W Hotel, additional local Concierges and Hotels, to develop business campaigns and increase the frequency of weekly meetings and guest events.
• Led guest engagement and service initiatives designed to enhance the overall experience and build long-term customer relationships.
• Implemented in-house training sessions for staff motivation, profit sales and DOHMH regulations while increasing revenue 19% through compiling and analyzing data and conducting market search

Assistant General Manager | Trattoria Dell'Arte & Bond45 - Fireman Hospitality Group

(2008-09 - 2011-02)

• Managed daily floor activities for busy restaurant while carrying out filing and data entry by maintaining files of legal, business, and staffing for 85+ employees in each $6.5 million location.
• Cultivated relationships with local, international, corporate, and hospitality clients to strengthen guest loyalty and support repeat business.
• Coordinated private events, corporate functions, and special occasions, managing logistics, staffing, guest needs, and event execution.
• Partnered with hotels, businesses, and community contacts to generate new dining opportunities, meetings, and event business.
• Oversaw payroll, labor costs, scheduling, and workforce operations, reducing operational overhead by 37% through workforce and labor analysis.
• Protected the privacy and confidentiality of high-profile guests while maintaining consistent service standards, operational excellence, and a seamless dining experience.

Master of Business Administration - Human Resource Management - Nova Southeastern University (2021)

Human Capital Management - New York University (2013)

Bachelor of Arts - Forensic Psychology - John Jay College (2006)