Andriy Kryvtsov

Computer Science graduate from Carleton University with hands-on experience in software development, game design, IT support and customer support. Skilled in C++, Python, C#, and front-end development with React and Next.js. Adept at building both client-facing applications and backend systems, including automation tools and game prototypes. Multilingual customer support professional with a strong technical foundation and over 2 years of front-line customer service experience.

Produce & Customer Service Associate - Walmart - Ottawa, ON

(2017 - 2017)

• Operated POS systems and assisted in organizing product displays.
• Handled customer inquiries and product returns professionally.

Merchandising & Customer Service Associate - Giant Tiger - Ottawa, ON

(2019 - 2019)

• Provided customer service and managed inventory restocking.
• Trained new staff on POS systems and customer interaction.

Live Chat Customer Support Representative - Rogers Communications - Remote / Ottawa, ON

(2023 - 2025)

• Provided real-time assistance to customers via live chat, resolving billing issues, service disruptions, account inquiries, and technical support concerns.
• Maintained a high level of customer satisfaction by delivering clear, empathetic communication and timely solutions in a fast-paced, multitasking environment.

Bachelor of Science - Computer Science - Carleton University (2018 - 2024)

High School Diploma - Glebe Collegiate Institute (2017)