Nabina Niraula

Computer Science graduate with hands-on IT field support experience and troubleshooting hardware, software, connectivity, printers, and end-user devices. Experienced with computer imaging and deployment, hardware repair, firmware/software updates, cable management, ticketing, technical documentation, and onsite troubleshooting.

Background in networking, databases, Linux/Unix fundamentals, and systems troubleshooting through academic and technical experience. Strong interest in data center operations, server hardware, and infrastructure support.

Information Technology Field Technician at Kennewick School District (2026-07 – Present)

• Provide onsite technical support to teachers and staff, troubleshooting hardware, software, connectivity, and peripheral issues.
• Image, configure, update, and deploy computers and other technology devices.
• Troubleshoot and configure printers, including IP address and connectivity-related issues.
• Perform hardware and software troubleshooting, including firmware and operating system updates.
• Assist with network patching, cable management, and connectivity troubleshooting.
• Use SCCM to support software, firmware, and device updates.
• Set up and troubleshoot classroom technology, including audiovisual equipment and document cameras.
• Manage helpdesk tickets, document troubleshooting steps and resolutions, and communicate technical information to users.
• Prepare and configure workstations and technology equipment for deployment across school locations.

Information Technology Technician at Richland School District 400 (2026-03 – 2026-07)

• Diagnosed and resolved hardware and software issues across Chromebook devices.
• Performed hands-on hardware repairs, including battery, keyboard, and other component replacements.
• Configured, prepared, and deployed computers and printers for end users.
• Refurbished devices by testing equipment and salvaging usable components from older hardware.
• Troubleshot operating system, hardware, peripheral, and connectivity issues.
• Maintained accurate inventory, repair records, and technical documentation.
• Communicated troubleshooting steps and technical information to non-technical users.

DOE SULI Research Intern - Phase 2 at Pacific Northwest National Laboratory (PNNL) - U.S. Department of Energy (2025-08 – 2025-12)

• Developed and supported a full-stack technical application using Python, PostgreSQL, JavaScript, HTML, and CSS.
• Designed and maintained a PostgreSQL database supporting large-scale power-system datasets.
• Troubleshot application, database, and data-processing issues during development and testing.
• Worked with technical datasets and documented system design, troubleshooting, and project procedures.
• Integrated an LLM and Retrieval-Augmented Generation (RAG) functionality into the application.
• Prepared technical documentation and presented project results at the DOE SULI Symposium.

DOE SULI Research Intern - Phase 1 at Pacific Northwest National Laboratory (PNNL) - U.S. Department of Energy (2025-06 – 2025-08)

• Built and tested a web-based technical visualization application using Python, Dash, Plotly, and JavaScript.
• Designed and configured a relational SQLite database and connected it to the application.
• Processed and analyzed large-scale power-system datasets using Python.
• Troubleshot application and database issues during development and testing.
• Created technical documentation and presented project results at the Gold Experience Symposium.

Bachelor of Science in Computer Science – University of the People (2022-06 – 2026-06)

Master of Business Studies in Business Studies – Tribhuvan University (2017-01 – 2024-10)