Nabina Niraula
Computer Science graduate with hands-on IT field support experience
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About
Computer Science graduate with hands-on IT field support experience and troubleshooting hardware, software, connectivity, printers, and end-user devices. Experienced with computer imaging and deployment, hardware repair, firmware/software updates, cable management, ticketing, technical documentation, and onsite troubleshooting.
Background in networking, databases, Linux/Unix fundamentals, and systems troubleshooting through academic and technical experience. Strong interest in data center operations, server hardware, and infrastructure support.
Experience
Information Technology Field Technician at Kennewick School District (2026-07 – Present)
- Provide onsite technical support to teachers and staff, troubleshooting hardware, software, connectivity, and peripheral issues.
- Image, configure, update, and deploy computers and other technology devices.
- Troubleshoot and configure printers, including IP address and connectivity-related issues.
- Perform hardware and software troubleshooting, including firmware and operating system updates.
- Assist with network patching, cable management, and connectivity troubleshooting.
- Use SCCM to support software, firmware, and device updates.
- Set up and troubleshoot classroom technology, including audiovisual equipment and document cameras.
- Manage helpdesk tickets, document troubleshooting steps and resolutions, and communicate technical information to users.
- Prepare and configure workstations and technology equipment for deployment across school locations.
Information Technology Technician at Richland School District 400 (2026-03 – 2026-07)
- Diagnosed and resolved hardware and software issues across Chromebook devices.
- Performed hands-on hardware repairs, including battery, keyboard, and other component replacements.
- Configured, prepared, and deployed computers and printers for end users.
- Refurbished devices by testing equipment and salvaging usable components from older hardware.
- Troubleshot operating system, hardware, peripheral, and connectivity issues.
- Maintained accurate inventory, repair records, and technical documentation.
- Communicated troubleshooting steps and technical information to non-technical users.
DOE SULI Research Intern - Phase 2 at Pacific Northwest National Laboratory (PNNL) - U.S. Department of Energy (2025-08 – 2025-12)
- Developed and supported a full-stack technical application using Python, PostgreSQL, JavaScript, HTML, and CSS.
- Designed and maintained a PostgreSQL database supporting large-scale power-system datasets.
- Troubleshot application, database, and data-processing issues during development and testing.
- Worked with technical datasets and documented system design, troubleshooting, and project procedures.
- Integrated an LLM and Retrieval-Augmented Generation (RAG) functionality into the application.
- Prepared technical documentation and presented project results at the DOE SULI Symposium.
DOE SULI Research Intern - Phase 1 at Pacific Northwest National Laboratory (PNNL) - U.S. Department of Energy (2025-06 – 2025-08)
- Built and tested a web-based technical visualization application using Python, Dash, Plotly, and JavaScript.
- Designed and configured a relational SQLite database and connected it to the application.
- Processed and analyzed large-scale power-system datasets using Python.
- Troubleshot application and database issues during development and testing.
- Created technical documentation and presented project results at the Gold Experience Symposium.
Education
Bachelor of Science in Computer Science – University of the People (2022-06 – 2026-06)
Master of Business Studies in Business Studies – Tribhuvan University (2017-01 – 2024-10)
