Andru Curtis

Telecommunications and Unified Communications technician with 25+ years of experience supporting hospital, corporate, industrial, and multi-site environments. Strong background in Cisco CUCM/Unity/Webex, Avaya/Nortel PBX, SIP and T-1 trunking, paging systems, analog gateways, call center platforms, low-voltage cabling, fiber, CCTV, and enterprise migrations. Known for hands-on troubleshooting, adds/moves/changes, end-user support and training, site surveys, project coordination, and reliable on-call support for mission-critical voice infrastructure.

• Telecommunications Technician / Unified Communications Support at Holy Cross Trinity Health | 2025-03 - Present: Administer Cisco Unified Communications Manager v15.0.1 and Cisco Unity v15.0.1 for enterprise voice users, devices, and voicemail support. Install, configure, and support Cisco IP phones, including 7811, 8811, 8845, and 8821 models, along with Spectralink SIP 8440 handheld devices. Perform adds, moves, and changes within CUCM and support telecom device installations, removals, relocations, and departmental moves across remote sites. Configure and support Webex for end users, including application setup, user onboarding, troubleshooting, and training.
• Field & Service Telecommunications Technician at Phillips Communication | 2022-07 - 2025-02: Provided field telecom support for Avaya voice environments, structured cabling, VoIP device installs, CCTV/security cameras, and service requests. Completed cable runs, jack installations, device terminations, and adds/moves/changes for customer telecom and low-voltage systems. Supported service calls requiring hands-on troubleshooting, equipment installation, customer communication, and timely resolution.
• Onsite Telecom Technician III / Voice Systems Support at Arrow/SPS/ConvergeOne - Broward Health Medical Center | 2011-12 - 2022-06: Maintained Avaya/Nortel enterprise voice platforms including Option 81C, CS1000 PBX, Option 11, CallPilot, Symposium, Application Builder, Element Manager, BCM, and SRG systems.

  Supported

  Avaya ORA Contact Center, call center agents, CallPilot, voicemail, auto-attendant recordings, scripting, announcements, and time-of-day controls. Maintained more than 5,000 telephony units and supported T-1 and SIP trunk environments, power rectifiers up to 600A, and hospital-grade telecom infrastructure. Participated in migration from Avaya PBX programming and CDP to Cisco platform, including data collection, site survey documentation, pair counts, gateway patch-panel termination, and analog deployment support.

• Onsite Technician III at Shared Technologies / Arrow S3 | 2008-03 - 2011-12 | Fort Lauderdale, FL: Maintained Option 81C and CS1000 systems while performing adds, moves, and changes for Call Center, CallPilot, SRG, and BCM environments.

  Programmed and maintained Application Builder and Element Manager for hospital telecom operations and end-user support.

• Lead Telecommunications Technician at RONCO Communications | 2005-07 - 2007-12 | Boston, MA: Installed and maintained Nortel Option 11-81C, Norstar MICS/CICS, Lucent Partner PBX, and Comdial PBX systems across multi-state customer sites. Led installation projects for Airgas power plant locations and coordinated field work across tri-state and Washington-area sites.
• Lead Telecommunications Technician at Tri-net Systems | 2003-03 - 2005-07 | Boston, MA: Installed and maintained Nortel Meridian PBX Option 11-51C across three states and supported Airgas power plant telecom locations. Led a two-technician field team responsible for installations, maintenance, and customer site support.
• Field Technician at O'Rourke Services | 1999-07 - 2003-02 | Hackettstown, NJ / NYC Tri-State: Installed and maintained key systems, telephone cabling, jack locations, fiber splicing, CCTV cameras, and BCM-associated systems, including multi-floor enterprise environments.

  Tested voice/data cabling, supported low-voltage installations, and earned 3C Certification.

• Electrical Engineering Program | Thomas A. Edison Career & Technical Education High School
• Coursework in Nursing and Business Administration | City College of New York