Suseth Hernandez

Detail-oriented Telecommunications Specialist with experience in law enforcement communications, records accuracy, and confidential information handling. Skilled in CAD/RMS systems, data management, and multi-department coordination. Proven ability to stay composed and make sound decisions in high-pressure situations. Strong organizational and mentoring skills with a dedication to accuracy, integrity, and professionalism in all aspects of evidence and record documentation.

Telecommunications Specialist at City of Margate Police Department (2023-03 – Present)

• Operate CAD systems to dispatch and document calls for service accurately and efficiently.
• Assist officers with criminal background and history checks to support investigative efforts.
• Train and mentor new hires on departmental procedures, systems, and communication protocols.
• Maintain professionalism and composure in high-stress, fast-paced situations.
• Manage sensitive and confidential information in accordance with department policies.
• Collaborate with law enforcement and emergency personnel to ensure accurate and timely responses.

Bachelor of Finance in Finance