Andrya Taylor

Dynamic customer service professional, excelling in problem resolution and active listening. Recognized for enhancing customer loyalty and satisfaction through empathetic communication and critical thinking. Adept at managing high-stress situations while maintaining professionalism, ensuring exceptional service delivery and positive client experiences.

Healthcare Customer Service Representative - GetixHealth

(2026-07)

• Resolved customer complaints with timely and effective service, contributing to overall customer satisfaction.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Clarified billing questions and addressed insurance inquiries, ensuring customers felt informed about their accounts.
• Responded to customer inquiries with accurate information on products and services, enhancing customer understanding.

Customer Service Representative - MTM Transportation

(2023-04 - 2026-07)

• Resolved customer complaints with empathy, fostering loyalty and encouraging repeat business.
• Handled escalated calls efficiently, achieving satisfactory resolutions for customers and supporting company objectives.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Addressed customer concerns promptly and provided accurate information, contributing to enhanced customer satisfaction.
• Responded to customer requests for products, services, and company information.

Customer Service Representative - Continuum Global Solutions

(2020-03 - 2023-04)

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Analyzed customer service metrics to identify trends and develop strategies for improvement.

CNA - Windsor Quail Valley PostAcute Healthcare

(2018-09 - 2020-03)

• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Assisted patients with daily living activities, promoting independence and dignity.
• Aided patients with shaving, bathing, and teeth brushing to promote good oral and personal hygiene.
• Provided compassionate and attentive care to enhance patient satisfaction.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Employed proper body mechanics and assistance devices during patient transfers to minimize injury risk for both patients and staff.

Teller - IBC Bank

(2016-05 - 2018-04)

• Balanced cash drawer daily, resolving discrepancies to ensure accurate cash flow data.
• Processed customer transactions promptly, minimizing wait times.
• Balanced cash drawers daily, resolved discrepancies, and ensured accuracy.
• Processed customer transactions promptly, enhancing customer satisfaction by reducing wait times.

Certified Nursing Assistant - Houston Community College

Wheatley High School