Angel Davis

Detail-oriented customer service and administrative professional with experience in data entry, recordkeeping, computer-based account management, Excel/WMS data entry, document verification, and high-volume customer support. Experienced in accurately entering and updating records, retrieving information from multiple systems, handling confidential information, responding to inquiries, and maintaining accuracy while working independently and with teams. Proficient with Microsoft Word, Excel, Outlook, Teams, Microsoft 365, Windows, and data-entry systems.

Remote Customer Service Representative at Florida Department of Children and Families (2026-02 – Present)

• Answer high-volume inbound calls and provide clear, professional assistance regarding customer program eligibility.
• Manage My ACCESS Account requests, including account setup and password resets, using computer-based systems.
• Conduct abbreviated interviews to collect and update applicant and household information accurately.
• Document and update case records; verify eligibility documentation and request additional information when needed.
• Resolve EBT ACCESS card issues and guide customers through online applications while maintaining accurate records.

Stower / Picker (Seasonal) at Amazon Warehouse (2025-09 – 2026-02)

• Scanned and stored merchandise accurately using RF scanners and computer-based inventory processes.
• Picked and packed orders according to daily targets while maintaining order accuracy.
• Identified quality issues and followed established safety and operating procedures.

CNA – Certified Nursing Assistant at Cypress Village (2025-06 – 2025-07)

• Measured and recorded patient temperatures and blood pressures and maintained accurate daily documentation.
• Reported pertinent information to RN/LPN staff and documented resident activities and care.
• Organized and prioritized unit activities while following established care plans and procedures.

Shipping Clerk / Picker at Pax Technology, Inc. (2023-11 – 2025-03)

• Entered order and serial-number data into Excel logs and WMS systems with attention to accuracy.
• Investigated WMS errors and navigated multiple systems to resolve data and order issues.
• Responded to shipping inquiries through Outlook and Teams and maintained professional communication.
• Processed shipments through UPS, FedEx, Estes, and TForce; verified product information and quality.
• Coordinated inventory counts and maintained organized workflows to support timely deliveries.

Stower / Picker at Amazon Warehouse (2022-04 – 2023-07)

• Scanned and stored merchandise accurately and completed picking and packing based on daily targets.
• Operated RF scanners, identified quality issues, and maintained order accuracy.

Customer Service Representative at GC Services (2018-11 – 2021-12)

• Handled inbound and outbound calls in a fast-paced call-center environment using professional phone etiquette.
• Performed data entry and updated case notes accurately.
• Placed FedEx supply orders, tracked packages, resolved delivery issues, and provided empathetic customer support.

Cashier / Customer Service at McDonald's (2016-10 – 2017-09)

• Provided customer service in a high-volume environment, handled transactions, and supported customer needs.

High School Diploma – Terry Parker High School (2018)