Angel Wilson

Healthcare and customer support professional with a focus on enhancing patient comfort through personalized care. Experienced in monitoring conditions, facilitating daily living needs, and maintaining accurate documentation in fast-paced environments. Recognized for clear communication and compassionate support to patients and their families.

CNA - Southwestern Veterans Center - Wexford, PA

(2026-05)

• Delivered personalized care to residents in long-term care setting to enhance comfort and well-being.
• Monitored resident conditions and communicated changes to care team for timely interventions.
• Assisted residents with daily living needs and ensured accurate care documentation to support quality care.
• Communicated with residents, families, and staff to support ongoing care.
• Helped maintain a safe, respectful, and organized care environment.

CNA - Certified Nursing Assistant - Aveanna Healthcare - Pittsburgh, Pennsylvania

(2025-08)

• Monitored patient conditions and communicated critical updates to care team to ensure timely interventions.
• Facilitated daily living activities, including bathing, dressing, and feeding, to enhance patient comfort and independence.
• Followed care plans to support safe and consistent home-based care.
• Recorded care activities to maintain accurate patient records and promote comfort during visits.
• Built trust with patients and families through clear, compassionate communication.

Count Team Member - Rivers Casino Pittsburgh - Pittsburgh, Pennsylvania

(2024-03 - 2025-05)

• Executed precise cash counts for gaming revenue and financial transactions, ensuring accountability.
• Monitored security protocols during cash handling procedures to ensure compliance.
• Operated currency counting machines to enhance cash processing efficiency.
• Identified discrepancies in cash counts, reporting findings promptly.
• Participated in routine audits to verify accuracy of financial records and processes.
• Adhered to compliance regulations while managing confidential financial information.
• Collaborated with team members to optimize cash flow management strategies.
• Assisted in training new staff on operational standards and counting procedures.

Call Center Representative - Center One, LLC - Pittsburgh, PA

(2020-01 - 2023-03)

• Managed incoming customer calls, addressing customer inquiries about accounts to ensure resolution.
• Clarified information for customers and helped resolve issues during calls.
• Supported positive customer experience through professional communication and effective issue resolution.
• Guided customers through application process applications and enrollment-related steps.
• Maintained accurate records while managing high call volume to support efficient service delivery.

DSP (Direct Support Professional) - Creative Dialogues, LLC

(2022-06 - 2022-11)

• Facilitated daily activities and routines for individuals with disabilities to enhance independence.
• Fostered a safe and supportive environment for clients through proactive engagement and responsiveness.
• Customized care approaches to effectively address individual needs and preferences.
• Assisted with medication administration and followed care guidelines.
• Observed needs, documented care, and communicated with support staff.

Patient Care Technician - Cynamed, Inc. - Pittsburgh, PA

(2021-08 - 2022-01)

• Assisted staff with treatments, procedures, and daily patient care needs.
• Collected specimens and checked vital signs to ensure accurate patient monitoring.
• Provided emotional support, helping patients maintain comfort during treatment.
• Maintained clean equipment and care areas, enhancing safety standards for patient care.
• Documented patient information and helped keep records up to date.

CNA - Pittsburgh Job Corps (2020-03)

High School Diploma - West Mifflin High School (2018-05)