Angel Yousufi

Client-focused, results-driven professional with advanced expertise in psychology, business administration, social services, behavioral health, and remote client relationship management. Proven experience in case management, client advocacy, crisis intervention, customer success, program coordination, workflow optimization, and compliance documentation. Bilingual in English and Dari/Farsi with strong cross-cultural communication skills.

Adept at CRM systems, data tracking, virtual collaboration platforms, and technology-enabled service delivery. Recognized for high-pressure performance, strategic problem-solving, operational efficiency, and stakeholder engagement.

Virtual Assistant / Client Relations Manager at Undisclosed Client (2022-01 – Present)

Manage end-to-end client lifecycle including onboarding, intake coordination, scheduling, retention strategies, and customer success initiatives.

• Manage end-to-end client lifecycle including onboarding, intake coordination, scheduling, retention strategies, and customer success initiatives utilizing CRM software and cloud-based systems.
• Analyze client engagement metrics, maintain digital records, prepare performance reports, and optimize workflow processes to improve operational efficiency and client satisfaction.
• Coordinate cross-functional communication through Zoom, telehealth platforms, Microsoft Office Suite, and virtual collaboration tools while maintaining confidentiality and data compliance standards.

Behavioral Therapist at Roman Empire ABA (2021-01 – 2025-12)

Implemented evidence-based behavioral intervention plans and maintained HIPAA-compliant documentation.

• Implemented evidence-based behavioral intervention plans, tracked quantitative data metrics, and maintained HIPAA-compliant documentation within electronic health record systems.
• Collaborated with multidisciplinary teams, caregivers, and healthcare providers to ensure continuity of care, case coordination, and measurable treatment outcomes.
• Managed crisis intervention scenarios using de-escalation techniques, behavioral analysis, and risk assessment strategies while ensuring client safety and regulatory compliance.

Social Worker / Family Advocate at Foster Hope (2020-01 – 2024-12)

Conducted comprehensive psychosocial assessments and advocated for clients within child welfare systems.

• Conducted comprehensive psychosocial assessments, developed individualized service plans, and connected clients to housing, healthcare, financial assistance, and community-based resources.
• Advocated for clients within child welfare systems, court environments, and social service agencies ensuring compliance, documentation accuracy, and policy adherence.
• Provided crisis management, conflict resolution, and culturally competent case management services to diverse populations to promote long-term stability and empowerment.

Master of Science in Psychology

Bachelor of Science in Business Administration