Angela Bowen

I am a hardworking and dependable professional with strong customer service, procurement and leadership experience. I work well in fast-paced environments, communicate effectively with others, and take pride in being reliable, organized, and team-oriented. I am always willing to learn new skills and help wherever needed.

Process Engineer 3 at Tennessee Cheesecake (2023-10 – Present)

• Ensured quality and efficiency standards were met by contributing to production processes using process optimization skills
• Maintained a clean, safe, and productive work environment by collaborating with team members and supporting safety compliance
• Managed inventory and restocked materials while maintaining accurate records to support uninterrupted production flow
• Ensured manufacturing processes ran smoothly, efficiently, and safely by monitoring operations and implementing improvements
• Increased output and reduced costs and waste by designing and improving manufacturing processes and troubleshooting machine failures
• Improved workplace safety and consistency by teaching employees how to perform their jobs safely, correctly, and consistently

Procurement Manager, Purchasing Manager, Cafe Manager at Thistle Farms (2015-05 – 2023-10)

• Led procurement operations, managing supplier and vendor relationships to ensure reliable sourcing and cost savings
• Oversaw purchasing activities, achieving cost-effective sourcing and timely deliveries to support business operations
• Supervised and trained cafe staff, managing day-to-day operations to ensure high levels of customer satisfaction
• Completed specialized training programs to empower women in recovery, supporting their successful workforce transition

Customer Service Representative at T-Mobile (2010-01 – 2013-01)

• Provided excellent customer service by assisting customers with account questions, billing concerns, and service issues
• Answered incoming calls and responded to customer inquiries in a professional and timely manner
• Resolved customer complaints while maintaining a positive customer experience
• Assisted customers with phone upgrades, new activations, and product recommendations
• Processed payments, account changes, and service adjustments accurately
• Maintained detailed customer records and updated account information
• Worked in a fast-paced environment while meeting company performance and customer satisfaction goals
• Collaborated with team members and management to improve customer service operations
• Demonstrated strong communication, problem-solving, and multitasking skills
• Educated customers on products, plans, promotions, and troubleshooting steps

Associate of Science in Business Administration – Trevecca Nazarene University