Angela Daniel

Results-driven healthcare professional with 18+ years of progressive experience in clinical patient care, human services, and operations management. Currently pursuing an MBA in Healthcare Management and Leadership (CIU, exp. Oct 2026).

Demonstrated expertise in EPIC EMR, HIPAA compliance, interdisciplinary team collaboration, quality improvement, and regulatory adherence across acute care and community health settings. Committed to elevating patient outcomes, optimizing healthcare delivery systems, and leading data-informed operational excellence.

Senior Patient Care Associate (PCA) Labor, Delivery & Postpartum - Northwell Health - Staten Island, NY

(2025-04)

Deliver high-quality direct patient care for mothers, newborns, and families across the full continuum of labor, delivery, and postpartum care in a Level III+ birthing center.

• Collaborate with obstetricians, nurses, midwives, anesthesiologists, and multidisciplinary teams to ensure safe, evidence-based clinical outcomes and efficient unit operations.
• Execute clinical procedures including vital signs monitoring, phlebotomy, EKG administration, and specimen collection within defined scope of practice.
• Maintain meticulous patient documentation in EPIC EMR ensuring full compliance with HIPAA regulations, CMS standards, and institutional policies.
• Support patient flow coordination including admissions, transfers, discharges, and transport to optimize throughput and bed management.
• Actively participate in infection control, patient safety initiatives, and quality improvement projects aligned with Joint Commission standards.
• Champion patient and family-centered care by providing compassionate support, preserving dignity, and maintaining high satisfaction scores.

Direct Care Professional — Developmental Disabilities Services - NYS Office for People with Developmental Disabilities (OPWDD) - Staten Island, NY

(2005-10 - 2025)

Delivered comprehensive direct support services and advocacy for individuals with intellectual and developmental disabilities, ensuring person-centered care plans were upheld.

• Ensured strict compliance with HIPAA regulations, OPWDD policies, and all applicable state and federal regulatory requirements.
• Maintained accurate, confidential client records within Electronic Health Records (EHR) systems in alignment with organizational and regulatory mandates.
• Collaborated with families, multidisciplinary healthcare providers, case managers, and community organizations to coordinate individualized service delivery.
• Mentored and trained new employees on agency policies, safety protocols, best practices, and performance standards.
• Contributed to quality assurance reviews and quality improvement initiatives designed to enhance service outcomes and client satisfaction.

Assistant Manager — Business Operations - Pekah Global Holding - Staten Island, NY

(2015 - 2023-03)

• Supervised daily business operations including staff scheduling, delegation, workforce management, and performance monitoring.
• Managed inventory control, purchasing, vendor relationships, and stock replenishment to maintain optimal supply chain operations.
• Monitored sales performance, cash handling, and operational expenditures; supported budgeting and cost-control initiatives.
• Resolved customer concerns and maintained high customer satisfaction standards through effective relationship management.
• Implemented process improvement strategies to enhance operational efficiency and business performance outcomes.

Master of Business Administration (MBA) - Healthcare Management & Leadership - California Intercontinental University (CIU) (2026-10)

Bachelor of Science (B.S.) - Sociology - Kean University (2015)

Associate of Science (A.S.) - Union County College (2013)