Traci Larussa

Results-driven healthcare operations and business management professional with more than 20 years of progressive experience leading high-volume scheduling operations, healthcare coordination, customer service initiatives, workflow optimization, and multi-site operational support. Proven ability to manage complex scheduling systems, improve organizational efficiency, lead cross-functional teams, and maintain exceptional accuracy in fast-paced environments. Extensive background supporting more than 300 providers across 50+ healthcare locations while managing patient coordination, operational workflows, compliance standards, and stakeholder communication.

Recognized for leadership, problem-solving, adaptability, and the ability to streamline operations while delivering outstanding patient and client experiences.

Scheduling Coordinator - MPower - Apache Junction, AZ

(2025-07)

• Direct scheduling operations for 10+ healthcare providers across 8–10 medical locations while maintaining efficiency, compliance, and operational continuity.
• Manage high-volume patient scheduling averaging approximately 50 patients daily with strong attention to accuracy and workflow optimization.
• Coordinate provider calendars, resolve scheduling conflicts, and ensure seamless communication between patients, physicians, and medical staff.
• Improve operational efficiency by prioritizing urgent scheduling needs and maintaining accurate documentation and reporting standards.
• Demonstrate leadership and adaptability in a fast-paced healthcare environment requiring strong organizational and decision-making skills.

Referral Specialist - IUSF Tampa General Physicians Group - Tampa, FL

(2019-04 - 2025-07)

• Coordinated referral and procedure scheduling operations supporting more than 300 providers across 50+ healthcare locations.
• Managed high-volume gastroenterology procedure scheduling for Tampa General Hospital and multiple ambulatory surgery centers.
• Acted as primary liaison between patients, provider offices, and medical facilities to ensure continuity of care and operational efficiency.
• Resolved scheduling conflicts, corrected referral discrepancies, and optimized provider utilization to improve workflow performance.
• Communicated detailed procedure preparation instructions and scheduling updates while maintaining high patient satisfaction standards.
• Maintained compliance with healthcare documentation standards, referral processing requirements, and scheduling protocols.

Co-Owner / Operations Manager - N.J. International Inc.

(2002-01 - 2019-05)

• Directed day-to-day business operations including scheduling, workflow management, vendor coordination, budgeting, and customer relations.
• Managed operational timelines, resource allocation, documentation processes, and service delivery in fast-paced business environments.
• Developed organizational systems that improved productivity, operational consistency, and communication across multiple functions.
• Built and maintained strong client and vendor relationships through professionalism, accountability, and responsive service.
• Oversaw administrative operations, compliance documentation, invoicing, and financial coordination to support long-term business success.

Co-Owner / Operations Supervisor - Elite Professional Cleaning

(2008-06 - 2010-09)

• Managed residential and commercial service operations including staffing, scheduling, training, inventory control, and client communication.
• Led employee training initiatives focused on service quality, workplace safety, efficiency, and customer satisfaction.
• Coordinated project schedules, labor planning, and operational logistics to ensure timely project completion.
• Conducted customer consultations, developed customized service plans, and maintained long-term client relationships.

Medical Assistant - Florida Medical Clinic

(2016-03 - 2018-04)

• Performed patient intake, chart updates, vitals collection, appointment coordination, and administrative support for healthcare providers.
• Supported daily clinical operations while maintaining accurate patient records and delivering exceptional patient service.
• Coordinated patient scheduling and communication between providers, specialists, and patients.

Medical Assistant Diploma - Medical Assistant - Pima Medical Institute (2010-03)