Community Manager - Epic Asset Management Residential - Lynnwood, WA & Seattle, WA
(2021-03 - 2022-10)
Managed residential properties with 135 & 80 units
- Hired, trained, inspired and developed team
- Collected rents and prepared all legal documents in a continuous changing environment
- Worked closely with the Maintenance Supervisor to confirm quality curb appeal and identify potential risk management issues
- Implemented, designed, and maintained a retention program that maintained a high level of occupancy
- Provide constant vendor/contractor communications concerning work scheduling, billing, vendor relations and contracts
- Approve and submit all invoices to corporate office for payment
- Reported all liability and property incidents to Regional manager and corporate office immediately
- Led and inspired all on-site personnel while preparing and managing all property budgets, property reports, and deposit accounting
- Reviewed all move-in and move-out files to ensure accuracy
- Walked all vacant rent-ready units to ensure the highest quality
- Followed and implemented established Fair Housing rules and regulations while working closely with Regional Manager and Owner to efficiently identify strategic opportunities to maximize sales income and respond to all online reviews, such as: Google, Facebook, Yelp, and Apartmentratings.com within 24 hours
Community Manager - Waterton Residential - Las Vegas, NV
(2019-06 - 2020-05)
Managed residential property with 400 units
- Assisted with acquisition and oversaw numerous capital improvements, projects, and renovations
- Managed monthly lease expirations to maximize rent growth in the busy season and minimized lease exposure during the slow periods
- Hired, trained, and developed team
- Collected rents, posted late fees, and prepared all legal documents
- Worked closely with the Maintenance Supervisor to confirm quality curb appeal, identify potential risk management issues and to confirm all service requests were being addressed in a timely fashion
- In conjunction with the regional manager assisted with formulating the budget for the upcoming year and staying within the established budgeted guidelines throughout the year
- Provide constant vendor/contractor communications concerning work scheduling, billing, vendor relations and contracts
- Approve and submit all invoices to corporate office for payment
- Completed market analysis on a regular basis
- Managed resident retention and tenant relations activities
- Reviewed all move-in and move-out files to ensure accuracy
- Walked all vacant rent-ready units to ensure the highest quality
- Followed and implemented established Fair Housing rules and regulations while working closely with Regional Manager and Owner to efficiently identify strategic opportunities to maximize sales income and respond to all online reviews, such as: Google, Facebook, Yelp, and Apartmentratings.com within 24 hours
- Interviewed, hired, and trained employees while planning, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems
Community Manager - Waterton Residential - Mountlake Terrace, WA
(2018-10 - 2019-05)
Managed residential property with 512 units
- In conjunction with the regional manager assisted with formulating the budget for the upcoming year and staying within the established budgeted guidelines throughout the year
- Maintain monthly budgeted occupancy while ensuring highest market rents were achieved
- Provide constant vendor/contractor communications concerning work scheduling, billing, vendor relations and contracts
- Approve and submit all invoices to corporate office for payment
- Completed market analysis on a regular basis
- Responded promptly to all resident complaints, concerns and requests
- Inspired all on-site personnel while preparing and managing all property budgets, property reports, and deposit accounting
- Reviewed all move-in and move-out files to ensure accuracy
- Walked all vacant rent-ready units to ensure the highest quality
- Interviewed, hired, and trained employees while planning, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems
- Oversaw numerous capital improvements, projects, and renovations and worked very closely with Capital Projects Manager to ensure company expectations and budgets
- Prepared and hosted multiple resident events to guarantee resident retention and satisfaction
- Maintained records on all aspects of management activity on a daily, weekly and monthly basis
- Submit all reports to Regional manager on a weekly and monthly basis
- Assisted with every aspect detailing in the sale of the property and made sure it went smoothly
Community Manager - Thrive Communities - Redmond, WA
(2018-04 - 2018-08)
Managed residential property with 177 units
- Managed resident retention and multiple tenant relations activities
- Greet prospects and qualify applicants according to company's application criteria
- Selling of the apartment homes and lifestyle
- Responded promptly to all resident complaints or concerns
- Led and inspired all on-site personnel while preparing and managing all property budgets, property reports, and deposit accounting
- Reviewed all move-in and move-out files to ensure accuracy
- Walked all vacant rent-ready units to ensure the highest quality
- Followed and implemented established Fair Housing rules and regulations
- Interviewed, hired, and trained employees while planning, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems
- Worked side by side with multiple relocation specialist to ensure smooth transition for high end clients
Community Manager - Epic Asset Management - Edmonds, WA
(2018-01 - 2018-04)
Managed residential property with 135 units
- Completed monthly variance reporting
- Prepared monthly rent increase recommendations for the portfolio manager approval
- Enforced company policies and community rules with consistency and fairness
- Prepared and managed all property budgets and property reports
- Reviewed all move-in and moveout files to ensure accuracy
- Walked all vacant rent-ready units to ensure the highest quality
- Oversaw numerous capital improvements, projects, and renovations
- Collected rents, posted late fees, deposit accounting and prepared all legal documents
- Worked closely with the Maintenance Supervisor as to confirm quality curb appeal
- Followed and implemented established Fair Housing rules and regulations while working closely with our Executive Vice President to efficiently identify strategic opportunities to maximize sales income and respond to all online reviews, such as: Google, Facebook, Yelp, and Apartmentratings.com within 24 hours
- Updated make ready board on a daily basis and coordinated with service manager to ensure timely recondition of apartments after move out
- Interviewed, hired, trained and inspired employees while planning, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems
Community Manager - Waterton Residential - Lynnwood, WA
(2014-11 - 2017-09)
Managed residential property with 155 units
- Assisted with due diligence and acquisition of the property to ensure smooth take over
- Greeted prospects and approved and or deny applications based on company's standards
- Completed market analysis on a regular basis to guarantee property was within current market rates
- Oversaw many capital projects, renovations and improvements
- Worked closely with projects manager to ensure all projects ran smoothly, within time restraints and quality expectations
- Collected rents, posted late fees, and prepared all legal documents
- Prepared all move in and move out documents
- Worked closely with the Maintenance Supervisor to identify potential risk management issues and confirm all service requests were being addressed and completed within a timely fashion
- Followed and implemented established Fair Housing rules and regulations while working closely with Regional Manager to efficiently identify strategic opportunities to maximize sales income
- Maintain monthly budgeted occupancy while ensuring highest market rents are achieved
- Reported all liability and property incidents to Regional manager and corporate office immediately
- Assisted and answered all questions or concerns during all broker walks and tours of the community
- Assisted in the close of the property by being prepared with all and any necessary information/ documents needed for buyer on the day of close to guarantee a smooth transition
Assistant Community Manger - Waterton Residential - Las Vegas, NV
(2013-08 - 2014-11)
Assisted in managing residential property with 464 units
- Preparing all move-out statements
- Auditing of all files
- Posting all rents, all lease charges, and late fee's
- Handling all collection reports
- Preparing 5-day eviction paperwork, ops processing, and renewals
- Shopping competitors, answering calls, resident issues, and service requests
- Walking all vacant rent-ready product
- Scheduling appointments
- Driving traffic to community
- Worked very closely with the existing Community Manager – learning to understand the Budget, Property Financials, and Commissions to prepare for promotion to the role of Community Manager
- Assured quality and quantity of market-ready apartments
- Ensured that models and market-ready apartments were walked daily and communicated any service-related needs to maintenance department
