Angela Mcmillan

Led training programs that emphasized precision and attention to detail. Oversaw management and customer service operations within financial institutions to enhance team performance. Championed multitasking strategies to thrive in fast-paced environments. Cultivated connections with a wide range of individuals to promote inclusivity. Leveraged operational expertise to drive comprehensive business solutions.

Loan Specialist - Rave Financial - Beaumont, TX

(2025-04)

• Analyzed loan applications to assess creditworthiness and financial stability.
• Developed personalized loan solutions based on client needs and financial goals.
• Collaborated with underwriters to ensure compliance with lending regulations and guidelines.
• Streamlined application processing, enhancing efficiency and reducing turnaround time.

INSTRUCTIONAL DESIGNER/FACILITATOR - AMERICAN NATIONAL BANK OF TEXAS - Terrell, TX

(2014-04)

• Actively design and develop educational programs and resources primarily for the retail banking centers responsible for creating a positive customer experience while attaining organizational sales goals.
• Demonstrate knowledge of adult learning styles and interactive learning in order to facilitate programs as needed for rollout of new systems and processes
• Design and conduct classes to train new and existing banking center employees on all systems and regulations
• Utilize automated software to track learning and development activities
• Collaborate with retail management and affected bank office departments to create impromptu learning solutions
• Team with corporate learning to assist in design and facilitation of learning needs for other divisions within the organization

VRR - Rave Financial - Beaumont, TX

(2023-11 - 2025-04)

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.

ENTERPRISE CURRICULUM AND INSTRUCTION SPECIALIST - MIDSOUTH BANK - Dallas, TX

(2008-03 - 2014-04)

• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Effectively trained all new and existing employees needed to perform their specific duties. In addition, created and facilitated enterprise-wide customer service training.

ASSISTANT MANAGER - FIRESTONE FEDERAL CREDIT UNION - Mauriceville, TX

(2006-09 - 2008-03)

• Effectively and efficiently managed the daily operations of the teller and new accounts personnel.

NEW ACCOUNTS REPRESENTATIVE - COMMUNITY BANK - Orange, TX

(2003-09 - 2006-09)

• Actively created a positive customer experience through opening and maintaining accounts and resolving customer service and fraud issues.

LAMAR UNIVERSITY