Luis Flores

Knowledgeable Mortgage Loan Officer at Secure One Lending with a proven track record in relationship selling and loan origination. Expert in navigating residential mortgage lending regulations, I am streamlined processes to enhance efficiency and customer satisfaction. Adept at mentoring teams and negotiating tailored solutions, driving successful outcomes for clients and fostering strong partnerships.

Mortgage Loan Officer at Secure One Lending (2019-11 – Present)

Evaluated client financial profiles, guided loan applications, analyzed market trends, and developed strong relationships with real estate agents.

• Evaluated client financial profiles to determine eligibility for mortgage products.
• Guided clients through loan application processes, ensuring compliance with regulations and guidelines.
• Analyzed market trends to provide tailored mortgage solutions that meet client needs.
• Developed strong relationships with real estate agents to facilitate seamless transactions
• Mentored junior loan officers on best practices in customer service and transaction management.
• Streamlined documentation processes, improving efficiency and reducing turnaround times for approvals.

Bartender at On The Border (2012-09 – 2019-01)

Crafted and served cocktails, managed bar inventory, trained new bartenders, and handled cash responsibly.

• Crafted and served innovative cocktails, enhancing customer satisfaction and repeat business.
• Managed bar inventory, ensuring optimal stock levels and minimizing waste.
• Trained new bartenders on drink preparation techniques and customer service standards.
• Implemented efficient workflow processes to streamline service during peak hours.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Fostered strong relationships with customers, enhancing loyalty and foster community engagement.
• Followed alcohol awareness procedures for preventing excessive guest consumption.

Bartender at Snow Crest Lodge (2009-03 – 2012-08)

Supervised bar staff, developed training programs, managed inventory, and created seasonal drink menus.

• Supervised bar staff to ensure high-quality customer service and compliance with safety regulations.
• Developed and implemented training programs to enhance bartending skills and knowledge among team members.
• Managed inventory and ordering processes to maintain optimal stock levels and minimize waste.
• Collaborated with management to create seasonal drink menus, boosting customer engagement and sales.
• Controlled food costs and managed inventory.
• Created new recipes, outlined steps, and train staff with correct preparation.
• Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.

Bachelors Of Science