Angela St. Clair

HR and People Operations professional with 6+ years of experience in human resources, full-cycle recruiting, employee relations, onboarding, payroll support, employee records, training, SOP development, office operations, and team leadership, including 4 years in a full-time, hybrid remote role. Experienced independently managing recruiting from job posting and resume screening through phone screens, interviews, offers, background checks, new-hire paperwork, I-9/W-4 processing, and onboarding, with approximately 80 hires at Cleaning Force and 9 hires in a therapy and evaluation setting. Managed teams of approximately 25–30+ employees while supporting attendance/timekeeping, payroll, PTO administration, employee policies and procedures, offboarding, and terminations.

Experienced creating SOPs and training programs and personally delivering employee training, both in person and remotely. Experienced with BambooHR, Gusto, QuickBooks, Salesforce, Indeed, LinkedIn, Handshake, and Microsoft Office. Bachelor of Arts in Psychology, graduated with honors.

Family Caregiver (Temporary Personal Leave) (2024-12 – Present)

Stepped away to support a family member through a serious illness; family member has since recovered and I am actively returning to HR/People Operations

• Provided individualized care and support while maintaining professionalism, discretion, confidentiality, and clear communication.
• Coordinated appointments, documentation, and daily responsibilities while managing multiple priorities and time-sensitive tasks — skills directly transferable to HR case management and employee support.

Office Manager at Upside Therapy and Evaluation Center (2020-06 – 2024-07)

HR & Administrative Operations — Full-time, Hybrid Remote

• Managed daily office operations, workflows, records, supplies, and administrative processes while coordinating team responsibilities and priorities in a full-time, hybrid remote role.
• Supported recruiting for therapists and doctors by posting openings, reviewing applicants, communicating with candidates, coordinating interviews, and contributing to approximately 9 hires — sourcing, screening, and interview coordination conducted both in person and remotely.
• Created SOPs and training materials and personally trained employees on processes, workflows, and job responsibilities, delivering training in both in-person and remote formats.
• Facilitated communication between departments and served as a primary point of contact for questions, concerns, and issue resolution using email, phone, and virtual meetings.
• Maintained accurate records while monitoring budgets, expenses, supplies, and equipment; improved administrative workflows to increase efficiency and reduce manual friction.

Human Resource Manager | Recruiting & Employee Relations at Cleaning Force (2018-08 – 2020-06)

• Managed HR operations for approximately 25 employees at a time, supporting recruiting, employee relations, onboarding, payroll, attendance/timekeeping, employee records, training, and day-to-day HR administration.
• Managed full-cycle recruiting by posting openings, sourcing candidates through Indeed, LinkedIn, and Handshake, reviewing resumes, conducting phone screens and interviews, communicating offers, and coordinating approximately 80 hires.
• Completed new-hire processing including paperwork, I-9 and W-4 documentation, background checks, and onboarding; maintained personnel files and confidential employee records.
• Created SOPs and training programs and personally trained employees on company procedures, job expectations, and workflows.
• Managed employee offboarding and terminations, handled employee concerns and internal investigations, and supported consistent application of workplace policies and procedures.
• Tracked attendance and timekeeping, supported payroll processing, and administered available employee benefits including PTO enrollment and questions.
• Developed and maintained HR policies and procedures and streamlined documentation/workflows to reduce manual administrative work and improve efficiency.

CAP 1 Supervisor at Walmart (2012-08 – 2018-08)

• Oversaw several departments and managed at least 30 employees through delegation, coaching, employee development, training, task prioritization, and clear communication.
• Trained and coached employees on workflows, procedures, performance expectations, and daily operations.
• Improved team productivity by organizing workflows and implementing time-saving processes.
• Supported employee development, team coordination, issue resolution, and a positive work environment.

Bachelor of Arts in Psychology – Southern New Hampshire University (2021-01 – 2024-07)