PT Financial Access Counselor at YNHH/Bridgeport Hospital (2023-09-05 – Present)
- Coordinates activities on accounts
- Provide Financial Counseling to Self-Pay and Underinsured
- Utilize a variety of software applications, Reports and Statistical data. Epic, EMR, On-line eligibility, one source and others to accomplishment tasks and aid into completion of accounts
- Solving skills to resolve difficult account work queues
- Experience with Epic, EHR, EMR
- Update patient information and Registration
- Collects co-pays and Insurance verification
Medical Assistant at Optimus Health Care (2018-01 – 2023-05)
- Completes administrative tasks and patient care duties
- Acts as a liaison between patients and the physician or medical staff
- Works in offices, hospitals, or other healthcare facilities
- Helps with tasks like filing insurance forms and providing clinical care
- Records patient medical histories, prepares patients for examination, draws blood, and administers medications
Case Manager - PIC PROGRAM DMHAS at Optimus Health Care (2018-01 – 2023-05)
Conducts initial intake of patients with epic. Noms, Evaluation and treatments to persons with substance use disorders, including ambulatory care, residential detoxification, long-term care, long-term rehabilitation, intensive and intermediate residential services, methadone or chemical maintenance, outpatient, partial hospitalization, and aftercare.
- Experience with Epic, EHR, Nextgen and Citrix
- Update patient information and Registration
- Collects co-pays and Insurance verification
- Assists with scheduling of tests & treatments
- Assists with administrative tasks as needed
- Greet customer with a smile and provide eye contact all the times
- Ensure customer retention by providing excellent customer service
- Responsible for completing patient demographic, insurance financial information and ensure that patients are processed in a timely, accurate and complete manner. answering telephone calls, scheduling appointments, maintaining patient medical records
Behavioral Administration at South West Community Health Center (2017-07 – 2018-03)
- Responsible for greeting patients in a professional manner and obtaining demographics information accurately
- Monitor and manage the patient flow by directing them to the waiting area, explaining the process, informing them of any delays and answering questions
- Assist patients at checkout to schedule follow up appointments of referrals
- Coordinate intakes for CSSD and DCF
- Utilize EPM (Electronic Practice Management System), EHR system (Electronic Health Records)
- Translator (Spanish)
- Billing and Coding, Medical Records, Census for the behavioral Health Intensive Outpatient Program
- Other duties as assign
Medical Receptionist, Administrative, Billing & Coding at Rotary Apothecary (2014-04 – 2017-07)
- Coordinate and direct services for billing Medicare/Medicaid, DME rental and /or purchases
- Directly supervise staff in performance of their job duties related to insurance coverage and billing
- Develop department plans, set goals and deadlines, implement procedures to improve productivity and customer service, and define the responsibilities of staff
- Familiar with office medical procedures, equipment and written policies and procedures attributed to job
- Good communication skills and able to establish effective working relationship with many different people
- Analytical, detail-oriented, flexible, and decisive
- Direct the program in accordance with organization mission and strategic goals
- Responsible for ensuring that the program is designed to support multidisciplinary team initiatives
