Angie Gunther

Accomplished leader with extensive experience in retail management, emergency response, and customer service. Proven success driving sales growth, supervising teams of up to 20+, and managing high-pressure situations. Recognized for elevating store performance to top regional rankings and coordinating large-scale community events, while ensuring safety, compliance, and exceptional customer satisfaction.

Security Alarm / emergency alarm shift leader at Security Central (2025-03 – Present)

• Answered customer service calls and handled security alarm calls, ensuring rapid response to high-priority alarms
• Managed video security alarms and coordinated emergency responses, maintaining high accuracy under pressure
• Scheduled shifts and provided leadership to team members, fostering a confident approach in high-stress situations

Store Manager at Cato Fasions (2017-03 – 2024-09)

• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
• Implemented effective strategies to drive sales growth and consistently achieve revenue targets
• Ensured compliance with company policies, procedures, and safety regulations at all times
• Developed employee schedules based on business needs, effectively managing labor costs within budget constraints
• Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
• Created comprehensive training programs for new hires and ongoing development plans for existing staff members
• Collaborated with regional managers on strategic planning initiatives, including new product launches and promotional events
• Developed and maintained strong relationships with key customers, addressing their needs and ensuring high satisfaction levels
• Managed store budgets, tracked expenses, and implemented cost-saving measures to maximize profitability
• Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
• Maintained a clean, organized, and visually appealing store environment that exceeded customer expectations

Assistant Manager at Bath & Body Works (2020-01 – 2022-03)

• Managed store opening and closing, scheduling, bank deposits, floorset, inventory management, and customer service
• Led transition by closing old location and opening new store in Statesville, NC, ensuring seamless operations
• Contributed to store performance improvement, elevating ranking from last in company to #1 in district and region
• Achieved #5 ranking in the company for 8 consecutive months by driving team performance and operational excellence
• Maintained trend of high performance, positioning store for continued success

Store Manager at Subway (2014-04 – 2017-01)

• Delivered excellent customer service and ensured customer satisfaction with food preparation
• Managed bank deposits, scheduling, and employee hiring and termination to maintain efficient operations
• Oversaw stock orders and placement of freight, optimizing inventory levels
• Supervised staff to ensure compliance with company standards and operational procedures

Customer Service Supervisor at Walmart (2010-01 – 2014-04)

• Provided customer service, handled cash, and managed front end cashiers and cartmen during shifts
• Led store safety team, conducting weekly meetings and responding to emergency situations with management and medical providers
• Collaborated with asset protection to apprehend shoplifters and deter product loss, enhancing store security
• Directed Black Friday Rapid Response Team to oversee emergencies and asset protection during peak events
• Coordinated charitable events, including a YMCA kids event that provided supplies, clothes, and haircuts for 455 children

Alarm System Monitoring and Customer Service (call center) – North Carolina Alarm Systems Licensing Board (2025-03 – 2025-04)

High school or equivalent