Suzanne Martin

A hard-working, multitasking, customer service experienced for 8+ years, seeking to find a more financial sturdy career to thrive in this world. Authorized to work in the US for any employer

Crew Leader/Driver at American Moving and Hauling (2024-06 – Present)

• Loading, securing and unloading furniture into the delivery vehicle, safely transport without damage and deliver to customers. This requires bringing furniture into homes/buildings and setting up/building pieces.
• Assembly and delivery of furniture.
• Assist in organizing warehouse and locating furniture for deliveries.
• Ensure all furniture is clean and in operating condition on delivery.

Crew Leader/Driver at Port City Movers (2025-02 – 2025-06)

• Loaded, unpacked and packed items, disassembled and assembled furniture for residential and commercial accounts
• Provided safe, on-time, and dependable transportation with a safe driving record
• Assisted customers during the moves with excellent customer service
• Educated customers about additional beneficial products and services, successfully upselling
• Trained new employees and supervised crews of up to 10

Pastry Chef / FOH Supervisor at Aramark (2023-08 – 2024-06)

• Prepared a variety of baked goods such as cakes, cupcakes, cookies, and pies.
• Operated ovens and mixers to create dough, batters and icings.
• Decorated cakes, cupcakes, and other desserts according to customer specifications.
• Maintained a clean and safe work station, following all health and safety regulations.
• Created and tested new recipes for various types of desserts.
• Managed inventory and ordered supplies to ensure ingredients were always available.
• Developed baking processes to reduce waste and increase efficiency.

Customer Service Representative (Remote) at Williams-Sonoma, Inc. (2022-07 – 2023-08)

• Handle high-volume of inbound and outbound calls.
• Provide support in other call-center/customer service capacities.
• Work with business partners to assess customer needs/concerns and provide appropriate recommendations and solutions to ensure a world-class customer service experience.
• Effectively communicate with customers/care centers via email, researching and responding to inquiries as needed.
• Accurately maintain and update order tracking systems, appropriately documenting all transactions and pertinent interactions.

Realtor at eXp Realty (2021-01 – 2023-01)

• Assessing the property's condition.
• Taking pictures.
• Advertising the property.
• Identifying prospective buyers.
• Offering advice to clients and buyers.
• Liaising between the two parties.

Customer Service Representative (Remote) at Ask Staffing (2021-06 – 2022-04)

• Kansas Department of Labor unemployment claims.
• Front-line customer and technical support specific to our Community Operation products including DNS management, email management, accounting integrations, and user databases.
• Support client questions and issues by gathering data about the problem, analyzing their needs, evaluating possible resolutions and implementing the best solution to meet the customer's specific situation.
• Document and track all customer issues within the appropriate tracking system.
• Stay current with product updates, system changes and customer support best practices.
• Provide a high level of customer support to all clientele at all times.

Kennel Technician at East Wake Animal Hospital (2019-11 – 2020-09)

• Clean and maintain kennels, animal holding areas, examination or operating rooms, or animal loading or unloading facilities to control the spread of disease.
• Monitor animals recovering from surgery and notify the veterinarian of any unusual changes or symptoms.
• Prepare feed for animals according to specific instructions, such as diet lists or schedules.
• Exercise animals or provide them with companionship.
• Discuss with clients their needs for their fur babies.

Receptionist, Bather, and Groomer-in-training at The Soapy Dog (2019-06 – 2020-03)

• Perform animal grooming duties such as washing, brushing, cutting nails, cleaning ears, de shedding.
• Discuss with clients their pets' grooming needs.
• Appointment setting and customer service.

Kennel Technician at Mitchell Mill Animal Hospital (2017-07 – 2019-08)

• Clean and maintain kennels, animal holding areas, examination or operating rooms, or animal loading or unloading facilities to control the spread of disease.
• Monitor animals recovering from surgery and notify the veterinarian of any unusual changes or symptoms.
• Prepare feed for animals according to specific instructions, such as diet lists or schedules.
• Exercise animals or provide them with companionship.
• Discuss with clients their pets needs.

Groomer's Bather at Groomer Ruth's pet salon (2016-05 – 2019-06)

• Perform animal grooming duties such as washing, brushing, cutting nails, cleaning ears, de shedding.
• Discuss with clients their pets' grooming needs.

Deli clerk, Baker, Produce clerk at Harris Teeter (2008-04 – 2012-12)

Assisting customers with grocery needs

• Observe color of products being baked and adjust oven temperatures and humidity accordingly.
• Set oven temperatures and place items into hot ovens for baking.
• Place dough in pans, molds, or on sheet pans and bake in production ovens.
• Check the quality of raw materials to ensure that standards and specifications are met.
• Apply glazes, icings, or other toppings to baked goods, using spatulas, brushes, or piping bags.

Repossession assistant at Collateral Recovery (2010-05 – 2011-10)

Assisting a Repossession agent

• Locate and physically recover automobiles for lenders and financial institutions from delinquent borrowers.
• Drive repossessed cars back to the agency.
• Condition reports and reporting to law enforcement of repossessions.

Food Inspector at U.S. Army (2003-06 – 2005-08)

• Assisting in the inspection of food designed for human consumption.
• Conducting subsistence quality assurance inspections in food handling establishments.
• Conducting sanitary inspections in military and commercial facilities.
• Collecting, preparing, and transmitting samples to the laboratory for testing.

Real Estate Broker Prelicense in Prelicense Real Estate – Kaplan Real Estate Education (2020-06 – 2020-07)

High School Diploma – Smithfield Selma High School (2002-08 – 2003-06)