Angie Posada

Bilingual Marketing and Business Management professional with experience in marketing, business operations, customer relationship management, and brand representation. Skilled in building client relationships, coordinating projects, and delivering results in fast-paced environments. Seeking to contribute to a government agency or corporate organization in marketing, business operations, or program administration.

Customer Service & Insurance Specialist - GEICO

(2026-04)

• Manage high-volume customer interactions while delivering personalized insurance solutions.
• Drive customer retention by identifying client needs and recommending homeowners and renters insurance products.
• Analyze policies, billing inquiries, and account information to resolve complex customer issues efficiently.
• Build strong client relationships through consultative support and effective problem-solving.
• Collaborate with cross-functional teams while ensuring compliance with company policies and industry regulations.

Event & Hospitality Professional - Great Performances & Bluesky Staffing

(2025-05)

• Supported premium hospitality operations at internationally recognized events, including the FIFA World Cup, Ryder Cup, and corporate events for JPMorgan Chase.
• Delivered exceptional guest service while assisting VIP guests, event logistics, and large-scale event execution.
• Thrived in fast-paced, high-profile environments by maintaining professionalism, adaptability, and attention to detail.

Marketing & Brand Experience - Brand Ambassador - New York, NY

• Represented globally recognized brands including Ralph Lauren, Hershey's, Hennessy, MoneyGram, and Stop & Shop through experiential marketing campaigns and promotional activations.
• Delivered exceptional brand experiences at high-profile events while engaging diverse audiences and strengthening customer relationships.
• Collaborated with marketing teams to execute campaigns, increase brand visibility, and ensure consistent brand representation.

Customer Service Representative - McDonald's

(2023-12 - 2025-04)

• Delivered exceptional customer service in a high-volume environment.
• Resolved customer concerns while maintaining speed, accuracy, and professionalism.
• Assisted with training new team members and supporting daily operations

Bilingual Customer Service Representative - ACCEDO

(2021-12 - 2023-03)

• Delivered bilingual customer support for international clients across telecommunications and consumer brands.
• Resolved billing, technical, and account-related inquiries while consistently meeting performance metrics.
• Built strong communication and problem-solving skills in a fast-paced customer service environment.

Technologist - Marketing and Business Management - Technological Units of Santander (UTS), Colombia (2020 - 2027)