Ani Grigoryan

High-performing Financial Services & Client Operations Specialist with a proven history of scaling branch profitability, optimizing customer onboarding pipelines, and driving cross-sell revenue in fast-paced corporate environments. Expert in executing high-value international financial transfers, managing enterprise-grade ledger software, and converting service inquiries into long-term commercial growth.

Financial Services Specialist - MobiDram - Yerevan

• Expanded Branch Revenue & Throughput: Scaled daily transaction handling capacities for high-value financial operations and international money remittances, directly lifting regional fee-based revenue while maintaining a flawless 100% drawer reconciliation accuracy rate.
• Accelerated Digital Adoption: Spearheaded electronic account onboarding initiatives, successfully converting walk-in traffic into active digital account holders and increasing repeat platform usage.
• Optimized Enterprise Reporting: Streamlined backend operational workflows by leveraging advanced financial architectures (1C Accounting, ArmSoft), slashing reconciliation times and mitigating risks.

Customer Support Specialist - Telecom Armenia OJSC - Yerevan

• Drove High-Volume Service Delivery: Managed an intensive operational queue of 80+ daily customer interactions across voice, data, and tariff portfolios, consistently outperforming company KPIs and satisfaction thresholds.
• Maximized Cross-Selling & Sales: Generated consistent upsell growth by identifying customer needs and strategically positioning high-margin mobile devices, data bundles, and accessory packages.
• Protected Customer Retention: Resolved complex technical activations and disputed claims under tight SLA constraints, successfully recovering at-risk accounts and safeguarding corporate metrics.

Bachelor Degree - Social Sciences - Brusov State University

Certification - Customer Behavior & Experience - Smart Code Academy