Shop Manager - Reformation - New York, NY
(2025-02)
- Full ownership of $1M location, outperforming annual revenue target by 18%
- Implemented structured sales coaching framework to elevate product knowledge, conversion, and client engagement
- Oversaw inventory accuracy through regular cycle counts and improving stock integrity and minimizing shrink
- Collaborated partnered brands to streamline hiring process and recruitment efforts
- Directed executive and corporate walkthroughs, presenting business performance metrics, operational strategies, and team development plans
- Managed day-to-day operations, including scheduling, vendor partnerships, and KPI execution
General Manager - Tory Burch - New York, NY
(2023-04 - 2024-04)
- Manage P&L with a budget allocation of 34% and maintain expenses below the target expense threshold
- Optimized performance by analyzing KPIs and promoting team development resulting in a 50% reduction in quarterly deficit in $4M location
- Stabilized operational inefficiencies, improving execution and in-store productivity
- Accelerated customer retention by leveraging company outreach resources resulting in a 25% increase
- Manage client services effectively to address issues and boost the store's Net Promoter Score (NPS) by 30%
- Drove store volume growth through structured sales leadership and performance accountability
Wholesale Multi-Shop Manager - Baccarat - New York, NY
(2019-06 - 2023-04)
Managed wholesale shops generating $10–15M across premier luxury retail partners, including Bloomingdale's, Bergdorf Goodman, Neiman Marcus, and Scully & Scully, serving as a key liaison between Baccarat Account Management and retail partners. Owned day-to-day account management, sales performance, relationship development, and operational execution across multiple high-value wholesale locations.
- Partnered with buyers, department managers, visual merchandising teams, and store leadership to drive sales growth, product visibility, inventory productivity, and brand presentation within luxury retail environments
- Analyzed sales performance, inventory levels, product assortment, and account-specific trends to identify growth opportunities, allocation needs, replenishment requirements, and underperforming categories
- Managed product allocations and inventory flow, balancing account demand, sell-through, assortment strategy, and availability to maximize revenue opportunities
- Developed and maintained strong relationships with key retail stakeholders, acting as a brand ambassador and strategic business partner while protecting Baccarat's luxury positioning across wholesale environments
- Supported new product launches, seasonal initiatives, merchandising updates, and promotional activations, ensuring execution aligned with Baccarat's brand standards
- Leveraged CRM and clienteling strategies to strengthen customer engagement, increase repeat business, and support high-value client development within luxury retail accounts
- Collaborated cross-functionally with sales, merchandising, operations, inventory, and corporate teams to resolve account issues, improve execution, and maintain service standards
- Monitored account-level KPIs and business performance to identify opportunities for revenue growth, increased productivity, and improved sell-through
- Served as a key point of contact for wholesale partners, translating retailer needs into actionable recommendations for internal Baccarat teams while ensuring alignment with broader business objectives
- Protected and elevated the Baccarat luxury brand experience across diverse retail environments, ensuring visual presentation, product assortment, service execution, and customer experience remained consistent with brand standards
Area Manager - LovePop - NJ/NY
(2023-04 - 2024-04)
- Recruited and onboarded staff for all locations across New York and New Jersey during seasonal popups and kiosks
- Developed high-efficiency sales teams, leading to four out of six standalone locations achieving Tier 1 ranking in district and a significant reduction in staff turnover
- Boosted foot traffic by 64% in New York locations through the introduction of targeted visual strategies
- Opened 2 Brick and Mortar locations in New York Penn and Hudson Yards
- Processed Payroll
- Achieved Tier 1 ranking through scheduling strategies
