Anil Kumar
IT Support Specialist
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About
Highly productive and analytical IT Support Specialist with over 5 years of experience across Desktop Support (L1/L2), Cloud Administration, and Infrastructure Management. Proven expertise in Microsoft 365, Active Directory, Microsoft Entra ID, Intune, and enterprise ticketing systems such as ServiceNow and ConnectWise. Skilled in system migrations, cloud deployments, and endpoint security. Currently expanding knowledge in workflow automation tools and SQL database query management.
Experience
IT Support Specialist - Apex Technology - Baton Rouge, Louisiana (Remote)
(2025-01)
- Administer Microsoft 365 environments, including user lifecycle management, account creation, license assignment, and optimization
- Manage identity operations including SharePoint provisioning and legacy Active Directory migrations
- Support infrastructure modernization and server-to-cloud migrations using Synology systems
- Utilize ConnectWise Manage and Atera for incident tracking, diagnostics, and resolution of hardware/software/network issues
Intune Administrator - Big Idea Technology / Meelaneb Consulting Services - New York (Remote)
(2023-09 - 2024-07)
Worked with Microsoft products, including Intune, Endpoint Security, Microsoft Entra ID, Exchange, and Azure. Utilized the ConnectWise Manage ticketing tool for issue tracking and resolution. Managed Group Policy deployment effectively. Provided technical support for internal and external users through remote services using internal remote tools.
- Policy creation, planned deployment, Security patching and client updates
- Dynamic group policy implementation
- Zero-touch deployment
- Resolved 95% of technical support tickets within the first 24 hours by diagnosing complex IT issues, utilizing remote assistance tools, and implementing efficient solutions, leading to a 20% improvement in customer satisfaction scores
Wintel & Cloud Support Engineer - NTT DATA Services - DCM Infotech Limited - Remote
(2022-09 - 2023-09)
- Managed Active Directory administration including OUs, domain objects, and access control
- Supported Exchange Online operations including mailbox recovery, shared mailboxes, and distribution groups
- Handled compliance tasks including quarantine management and message tracing
- Managed ServiceNow queue operations, CMDB updates, and reporting dashboards
- Supported Microsoft Teams migration and policy updates
Installed and Desktop Support Engineer - IOCL Corporation Ltd - 3i Infotech - On-site
(2022-06 - 2022-09)
- Installed and maintained antivirus infrastructure and endpoint protection systems
- Managed IT assets, service tickets, and vendor coordination for hardware support
- Provided troubleshooting for desktops, laptops, printers, and UPS systems
Technical Support Technician - ITSAD Technologies - On-site
(2019-06 - 2022-07)
- Provided on-site and remote support for hardware, OS, and application issues
- Performed OS installations, upgrades, and system configuration
- Reported network issues and recommended technical improvements to management
