Case Manager II at Housing for New Hope (2025-08 – 2026-07)
- Educates and coaches clients on everyday living needs such as laundry, keeping medical appointments, etc.
- Advocates and assist clients in obtaining services such as alcohol and drug treatment.
- Completes forms and notes about clients' services with New Hope Housing.
- Maintain consistent contact with participants based on assessed needs, program policies, and funding guidelines. Participant engagement will include on-site home visits.
- Maintain accurate participant documentation in HMIS (Homeless Management Information System) database in compliance with agency, COC, and HUD guidelines and expectations.
- Perform administrative duties as required, including monthly outcome reports.
- Work collaboratively with community professionals concurrently supporting participants to ensure ongoing coordination of services (life management skills, educational and/or career goals, financial management skills, health and wellness goals and decision-making skills).
- Participate in on-going training and professional development opportunities to increase knowledge and skills to provide effective support.
- Participate in community meetings and other activities as requested by supervisor or agency leadership.
- Attend workshops, trainings, and webinars as necessary to increase skills and knowledge to provide effective support.
- Abide by and maintain compliance with agency's policies and procedures.
Senior Homeowner Services Specialist at Habitat for Humanity of Greater Greensboro (2024-04 – 2025-01)
- Familiarize and maintain certification with regulations such as the: Fair Housing Act, Equal Credit Opportunity Act, Real Estate Settlement Procedures Act, Non-Judicial Foreclosure Act.
- Attract a healthy pipeline of approved applicants from within the community for Habitat's housing solutions (homeownership, repairs, and Homeowner Incubation Program)
- Refer non-qualifying applicants to the appropriate referral programs and track denials for possible re-application.
- Log all events, meetings, and other presentations in the Affirmative Action Marketing log.
- Provide the Director with weekly schedule of events and productivity.
- Prepare home buyer biographical stories to use with coaching and for External Communications.
- Continually work with staff and families to ensure the empowerment story is told and that the organization operates in ways that are most empowering for families and transforming for our neighborhoods and communities.
- Support current and prospective homeowner families by understanding needs and responsibilities in owning a Habitat home and using available resources to meet those needs.
- Accompany the repairs team to home assessments to assist Durham neighbors.
- Develop measurable metrics to evaluate current and new programs.
- Reestablish and maintain regularly homeowner newsletter. Work with Youth Program to provide educational opportunities.
- Work with community organizations to maintain partnerships.
- Attend community meetings as needed.
- Perform any other task assigned by Director of Homeowner Services.
Teacher EC Resource at Durham Public School (2022-08 – 2024-05)
- Establishing and enforcing rules of behavior for students in the classroom
- Preparing lessons, units, and projects to complete learning objectives
- Encouraging students to explore learning opportunities and career paths
- Creating, assigning, and grading various assessments for students, including tests, quizzes, essays, and projects. Create, and conduct IEPs, MDRs, and Reevaluation Meetings.
- Working with students one-on-one when they need extra help or attention
- Tracking and evaluating student academic progress
- Leading parent-teacher meetings
- Maintaining positive relationships with students, parents, coworkers, and supervisors
- Managing student behavior
- Creating a safe, respectful, and inclusive classroom environment
- Communicating regularly with parents
- Helping students improve study methods and habits
- Administering tests to evaluate students' progress
Housing Specialist/Qualified Professional at Easter Seals UCP (2022-01 – 2022-08)
- Provides case management for an assigned group of clients including coordinating and monitoring the activities of the individual treatment team.
- Assumes primary responsibility for developing, writing, implementing, evaluating, and revising overall treatment goals and plans in conjunction with the Individualized Treatment Team (ITT);
- Participates in the provision of structured rehabilitative interventions to individuals served such as housing/tenancy sustaining services, money management and entitlements, activities of daily living, personal health, wellness and recovery, and community integration.
- Coordinates communication with guardians, care coordination, housing stakeholders, landlords, and other agencies serving the individuals being supported.
- Develops relationships with agencies that provide housing services, i.e., Housing Authority, permanent supportive housing providers, rapid re-housing providers, HUD-VASH, NC Housing Finance Agency, and relationships with local landlords to increase access to appropriate, safe, and affordable housing
- Provides individual and /or group supportive therapy and symptom management skills.
- Ensures immediate changes are made in treatment plans as client's needs change.
- Educates and supports clients' families; and advocates for clients' rights and preferences.
- Participates in a comprehensive assessment of psychiatric history, mental status, and diagnosis; physical and dental health; use of drugs or alcohol; education and employment; social development and functioning; activities of daily living (e.g. self-care, living situation, nutrition, money management); and family structure and relationships.
- Provides on-call intervention covering after-hours crisis needs on a rotating schedule.
- Documents client progress to maintain a permanent record of client activity according to established methods and procedures.
- Participates in daily staff organizational meetings and treatment planning review meetings.
- Participates in providing substance use and treatment services.
Transitional Living Specialist at Selfless Foundation, Inc (2021-04 – 2021-07)
- Provide supervision to youth who are in foster care or homeless in a group living setting in the community.
- Provide youth with support and guidance.
- Develop positive, professional relationships and boundaries with youth.
- Provide instructions to youth regarding desirable health and personal habits.
- Provide youth assistance and encouragement in their school work and other pursuits.
- Assist youth with the following life skills: cooking, shopping, transportation, filling out job applications, budgeting, and how to upkeep the living environment.
- Provide Para-counseling to youth in crisis or non-crisis situations.
- Provide crisis intervention as necessary including calling the police, ambulance, or fire department when needed.
- Observe youths' behavior and conduct reports to the team.
- Keep written records as requested.
- Create a PCP's Crisis Plan, TAR for each client/consumer.
- Assist with Court proceedings; assist Juvenile Court counselors with home visits, and documentation, link court officials with provider services (e.g. crisis providers) as needed.
- Attend relevant DSS and DJJ court hearings, related meetings, etc. including but not limited to, complex or high-profile cases, juveniles in detention pending placement, DSS custody, and Mental Health Diversion.
- Provides advocacy to landlords and managers who are willing to house persons with behavioral health conditions.
HCV/FSS Homeownership Specialist at Sanford Housing Authority (2020-02 – 2020-06)
- Oversaw implementation of the housing program, collaborating with management to implement the smooth operation of all aspects of the program and responding to any operational setbacks.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided, and completed departmental billing procedures.
- Assisted and accompanied clients and families to court, legal appointments, health care, public benefits, and social or community agencies relative to client short- and long-term stabilization goals.
- Assist families in establishing goals and assessing barriers to achieving goals. Establish outcome objectives for interventions and monitor progress towards goal achievement.
- Coordinate with and act as a liaison with participating landlords, rental agencies, and community organizations to resolve issues and assist clients in maintaining housing.
- Participate in team meetings and provided the appropriate documentation for service delivery including treatment goals, progress notes, and billing.
- Provide education on health/mental illness issues related to individual needs.
- Collecting and Entering Identifiers, Navigating Client Point.
- Provides ongoing training and technical assistance to providers to ensure compliance with all applicable Federa
