Front Desk Coordinator - MBI Health Services - Washington DC
(2024-10 - 2025-11)
Coordinated communication between patients and medical staff to enhance patient experience.
- Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
- Handled incoming calls to address inquiries and facilitate patient access to services.
Leasing Agent - Greystar - Arlington, VA
(2023-04 - 2024-08)
Conducted market research to inform competitive rental pricing strategies and enhance property appeal.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Organized community events that increased resident engagement and satisfaction levels.
- Responded to inquiries from various parties, utilizing active listening and open-ended questioning to resolve issues effectively.
Receptionist - Greystar - Arlington, VA
(2022-05 - 2023-03)
- Welcomed visitors and clients, fostering a positive first impression of the property.
- Handled incoming calls and routed inquiries to relevant staff, ensuring efficient communication.
- Coordinated appointments and organized calendars for property management team, supporting effective scheduling.
Administrative Intern - Mana Global Co. - Nonprofit - Accra, Ghana
(2021-09 - 2022-03)
- Coordinated community outreach events for Mana Global Co., enhancing local engagement.
- Managed administrative tasks, including data entry and document organization, ensuring efficient access to information.
- Welcomed visitors at front desk, providing information and assistance to enhance visitor experience.
Medical Assistant - Angels Hope Healthcare - Washington DC
(2020-08 - 2021-07)
- Managed patient records with electronic health record systems to ensure accurate and up-to-date patient information.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Maintained cleanliness and organization of medical equipment and supplies to support safe and efficient patient care.
- Answered phones, scheduled appointments, and managed patient flow to enhance patient experience and streamline office operations.
Data Entry Intern - Unity Health Care - Washington DC
(2019-10 - 2020-01)
- Collaborated with team members to streamline data entry processes, enhancing overall workflow efficiency.
- Maintained strict confidentiality protocols while handling sensitive information.
- Responded to patient inquiries regarding information while ensuring adherence to confidentiality standards.
