Anjali Karki

Detail-oriented and customer-focused professional with experience in customer service, documentation review, record verification, and administrative support in fast-paced environments. Strong background in Information Systems with proficiency in Microsoft Office Suite, data management, and process improvement. Skilled in reviewing documentation for accuracy, resolving discrepancies, maintaining organized records, ensuring compliance with established procedures, and communicating effectively with customers and cross-functional teams.

Recognized for strong problem-solving abilities, attention to detail, and commitment to delivering accurate and timely results.

Customer Service Officer - Cantina Laredo - DFW International Airport, TX

(2017-06 - 2020-03)

• Delivered exceptional customer service in a fast-paced airport environment while assisting a diverse customer base.
• Reviewed invoices, purchase orders, and supporting documentation to ensure accuracy and completeness.
• Resolved customer concerns and service issues through effective communication and problem-solving.
• Coordinated with management and team members to ensure accurate processing of customer requests and support efficient daily operations.
• Verified information and documentation with strong attention to detail and accuracy.
• Worked effectively under time-sensitive conditions while maintaining quality service standards.

Production Associate - Ingram Micro Mobility - Fort Worth, TX

(2016-03 - 2017-01)

• Reviewed work orders, service records, and inventory information to ensure accuracy and completeness.
• Processed devices according to established procedures while maintaining quality and productivity standards.
• Troubleshot hardware and software issues and documented findings appropriately.
• Maintained organized records, inventory documentation, and transaction information to support operational efficiency and accuracy.
• Collaborated with supervisors and team members to achieve production goals, contributing to a 25% increase in productivity.
• Assisted in training new employees on company procedures, quality standards, and workflow processes.

Bachelor of Science - Information Systems - University of Texas at Arlington (2023-05)

Associate of Science - Tarrant County College (2020-12)