Ann McGrath

Seeking a full time support position. Proficient in MS Office Suite, possess exceptional communication and people skills as well as a demonstrated ability to multitask, explain complex processes, and operate efficiently under pressure. Employment includes working as a Customer Interaction Manager and Project Coordinator for a leading IT support company, serving as a clerical/ administrative assistant and receptionist in a legal transcription firm, assuming a variety of positions in the food service industry, and working as a chef and culinary teaching assistant

Owner at Ann in a Jam, LLC (2020 – Present)

As the owner and sole employee, I perform all the duties required to run a small business including production, finance and sales.

Office Coordinator at St. Dunstan’s Episcopal Church (2018 – 2023)

• Creation, organization, filing and distribution of weekly worship materials
• Scheduling of parish members for various service ministries
• Create and distribute weekly newsletter

Office Manager at Dane Manufacturing (2014 – 2018)

• Communicate with clients via phone calls and email
• Process all incoming purchase orders into work orders
• Invoicing and Filing

Customer Interaction Manager/Project Coordinator at DirectNetworks, Inc. (2011 – 2013)

Customer Interaction Manager: Responsibilities include the overall satisfaction and retention of customers by monitoring the daily interaction between customers and DirectNetworks, Inc (DNI), assisting new customers during the initial start-up period, training clients and strengthening relationships between DNI staff and clients.

Project Coordinator: Responsibilities include leading and coordinating technology projects and installations for customers by coordinating the design, cost, tasks, time, and scope of work between the customer and DNI.

• Provided administrative support to the President and Vice President

Service Manager at DirectNetworks, Inc. (2009 – 2011)

Responsible for customer satisfaction, oversee help desk and onsite engineering staff, coordinate resolution of customer service issues.

• Create customer satisfaction surveys, track survey results, and communicate with clients to resolve billing or service issues.
• Attend weekly management meeting
• Responsible for approving engineers’ time entries, generating invoices, overseeing the flow of work from service request to resolution, scheduling and dispatch of engineering staff.
• Provided administrative support to the President and Vice President

Technical Services Supervisor at DirectNetworks, Inc. (2007 – 2009)

• Provide general front office reception and administrative support.
• Responsible for approval of engineers time entries, generate invoices, oversee the flow of work from service request to resolution, scheduling and dispatch of engineering staff
• Provided administrative Support to the President and Vice President

Administrative Assistant at DirectNetworks, Inc. (2006 – 2007)

• Provide general front office reception and administrative support.
• Communicate with clients, handle scheduling and dispatch of engineering staff
• Provided administrative support to the President and Vice President

Administrative Assistant/Receptionist at Verbatim Reporting, LTD. (2005 – 2006)

Provide general front office reception and coordination of legal transcription services. Communicate with attorneys; process transcripts, generate invoices, handle deposits, and schedule appointments and depositions. Duties also included legal correspondence and management of highly confidential records and files

– Osceola High School

Associate Degree in Culinary Arts – Madison Area Technical College (MATC) (1999)

24 credits toward Paralegal Associate Degree – Madison Area Technical College (MATC)

English – University of Wisconsin