Co-owner - Hometown Events & Pop-Ups
(2024-02)
Local event planning company focused on vendor markets, driving traffic, small business promotion, and community engagement.
- Plan and execute high-traffic markets, seasonal events, and pop-up events from concept to completion.
- Built strategic partnerships to increase visibility and attendance.
- Source and coordinate vendors, food trucks, workshops and entertainers to deliver diverse, engaging events.
- Manage event logistics, including site layout, permitting, setup/breakdown, and on-site operations.
- Lead marketing efforts via social media, email campaigns, press releases, event postings and local partnerships to boost event awareness.
- Foster strong community and business relationships to support collaboration and repeat participation.
Leasing & Property Operations Assistant - Good Harbor Management & RTO Management
(2024-03)
On call, part time
- Facilitate property showings and leasing support for both commercial and residential properties, working closely with local property managers.
- Responsible for Bi-Monthly Property Inspections
- Conduct in-person showings for retail and apartment spaces, delivering timely and professional service to prospective tenants.
- Collaborate with property management teams to address tenant needs, oversee property upkeep, and coordinate maintenance with vendors.
- Coordinate with vendors for repairs and cleaning, maintaining property standards and enhancing the tenant experience
Community Office Manager - Agora Coworking
(2023-02 - 2025-03)
Managed daily operations and community engagement for a shared workspace and hybrid office environment, supporting both the member experience and brand growth.
- Provided guided tours to prospective tenants, showcasing property features and amenities and communicated the benefits of available spaces to meet clients' business needs
- Delivered responsive and empathetic customer support, resolving issues quickly and enhancing member satisfaction.
- Ensured smooth day-to-day operations through proactive problem-solving and clear communication.
- Planned and executed community-focused events (workshops, networking, and professional development) to foster engagement and collaboration.
- Led social media and digital marketing efforts to grow brand visibility and member acquisition and utilized CRM tools to manage email marketing, newsletters, press releases, and event promotion.
- Provided business support services to members: admin assistance, communication management, handling incoming mail, creating Google Business Profiles.
- Cleaned and organized office, maintaining orderliness and reducing contamination.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
Customer Success Coach - Friendemic
(2022-02 - 2022-06)
- Led client strategy sessions to analyze digital marketing, reputation management, SEO, and social media strategies, providing tailored recommendations for U.S. dealerships.
- Delivered comprehensive training to clients on software usage, customer service best practices, and online reputation enhancement, resulting in improved customer feedback and reviews.
- Created and presented data-driven performance reports, offering actionable insights to optimize dealership online presence and marketing efforts.
- Focused on customer retention by providing ongoing support and resources to ensure client success in meeting their business goals.
Client Experience & Marketing Manager - Highland Park Ford Lincoln
(2013-02 - 2022-02)
- Delivered high-touch customer service, resolving escalated concerns with empathy and professionalism to drive repeat business and brand loyalty
- Managed dealership websites, social media, Google Business Profiles, and review platforms, creating branded content to boost engagement and retention
- Supported digital marketing campaigns (Google Ads, SEO, SEM), increasing visibility and lead generation
- Coordinated vendor relationships, recruitment efforts, budget tracking, and travel logistics in alignment with dealership goals
- Certified in Luxury Customer Service through Lincoln Way, Ford Customer Experience, and Lincoln White Glove Training, with expertise in serving high-net-worth clients
- Created and executed promotional and email campaigns that generated leads and increased sales
- Monitored and optimized campaign performance using web analytics
- Represented the dealership at industry events, influencing marketing strategy and communications
Childcare Teacher & Director
Previous experience
