Ann Tirocke

Dedicated and compassionate Patient Coordinator with a Master's Degree in Public Health Administration (MPHA) and 9 years experience helping patients with scheduling and insurance claims.

Education Assistant at Cherry Hill Board of Education (2006-09 – Present)

• Implementing individualized IEP goals for students with developmental disabilities, resulting in a 50% increase in social engagement
• Provide one-on-one behavior support and de-escalation techniques in a high-needed classroom
• Assist in monitoring student progress and documenting behavioral data for daily reports
• Experienced in governmental regulations related to the care of children with special needs and disabilities
• Experienced in fostering social-emotional development in children to reinforce proper social behaviors
• Experienced working with differentiated instructional methodology through one-on-one assistance with individual students
• Experienced in the design of lesson planning, training aids and accommodations for special needs children
• Conducted observations and evaluations of student performance to document patterns

Office Administrator at Springdale Family Dental (2000-09 – 2006-09)

• Experience in medical office administration and database management to oversee client interactions
• Knowledge of ICD9 medical coding
• Knowledge of HIPPA regulations related to client confidentiality and records management
• Assisted with medical billing and coding protocol for insurance reporting
• Assisted with medical and dental billing protocols
• Anticipated and handled client problems related to insurance billing and resolutions
• Worked with a broad range of local pharmacies to submit patient information for prescriptions
• Handled insurance verification and registration for incoming patients
• Assisted in file management, database management, and chart management for client services

Medical Assistant at Dr. Andrew Swartz (1998-03 – 2000-08)

• Operated diagnostic equipment including EKG machines
• Experienced in patient intake protocols, patient appointments, patients' exams and treatment rooms
• Assisted in conducting patient measurements, recording patient weight, height and vital signs related to TPR
• Maintained patient medical charts and patient histories in compliance with HIPPA regulations

Masters of Science in Public Health: Public Health Administration – Rutgers University School of Allied Health Related Professional (Formerly University of Medicine and Dentistry) (2006)

Bachelors of Science in Public Health: Community Education – The Richard Stockton College of New Jersey (1998)