Danielle Reed

Compassionate and dedicated individual, with a Master of Social Work degree and diversified work experience ranging from customer service to community engagement. Looking to join a team of caring individuals who provide continued support and resources to improve the lives of those in need. Demonstrated success in cultivating connections to expand mission, operations, organization management, regulatory compliance, and advocacy.

Diplomatic, amiable, and consistent in working with colleagues, staff, and fellow community members.

Social Worker - Department of Veterans Affairs - 11301 Wilshire Boulevard, Lot 10, Los Angeles, CA 90073

(2023-04 - 2025-08)

• Provided customer support and guidance to Veterans regarding housing services, benefits, and community resources
• Responded to inquiries and resolved concerns by assessing needs and identifying appropriate solutions
• Maintained accurate electronic records and documentation while ensuring compliance with federal regulations
• Coordinated services among multiple departments to improve customer outcomes and service delivery
• Assisted individuals experiencing crisis situations through active listening, de-escalation, and problem solving techniques
• Educated customers on available programs, eligibility requirements, and service options
• Managed a high volume caseload while maintaining service quality and documentation standards

Adjudicator & Personnel Management Specialist - United States Army Physical Evaluation Board - 1835 Army Boulevard, Building 2000, Fort Sam Houston, TX 78234

(2018-07 - 2023-03)

• Reviewed and evaluated complex cases while ensuring accuracy, consistency, and compliance with established policies
• Communicated case status updates and procedural information to customers and colleagues
• Investigated issues, gathered supporting documentation, and resolved discrepancies
• Responded to inquiries regarding benefits, policies, and administrative procedures
• Maintained detailed records and prepared written recommendations based on case findings
• Collaborated with cross-functional teams to ensure timely resolution of customer concerns

Health Services Human Resources Officer - United States Army - 2600 Castro Road, San Pablo, CA 94806

(2015-09 - 2018-07)

• Resolved employee concerns while maintaining confidentiality and professionalism
• Processed personnel transactions and maintained accurate records in multiple systems
• Provided customer support to more than 2000 personnel regarding benefits, records, policies, and personnel actions
• Assisted leadership and staff with policy interpretation and administrative guidance
• Improved operational efficiency through process improvement initiatives and workflow management

Master of Science - Management - Oakland City University (2002 - 2002)

Master of Social Work - Social Work - Indiana University-Purdue University (2016 - 2016)