National Account Manager - Sysco - Walnut, CA
(2025-02 - 2026-01)
National account manager covering the health care sectors managing the 2nd largest inside sales book within California
- Provided high complexity customer service to strategic accounts, including inventory planning, demand forecasting and proactive scheduling to ensure sound contract administration
- Managed conflicts on an ad-hoc basis, managing business relationships through balancing customer needs with operational constraints
- Onboarded and trained both employee and customers on company procedures, safety standards, and customer service protocols
Sales Consultant - Sysco - Walnut, CA
(2022-01 - 2025-02)
District-level sales consultant responsible for customer service coverage of 60+ retail accounts and external lead generation in the OC sales territory
- Delivered responsive, high-quality customer service by proactively addressing customer needs, resolving order issues, and ensuring accurate, on-time product delivery
- Developed new business opportunities by identifying and engaging prospective clients, matching client raw material needs with Sysco's value propositions
- Effectively resolved customer conflicts by coordinating solutions that met both client expectations and business requirements
Store Manager - Olive Pit Grill - Brea, CA
(2020-07 - 2022-01)
Physically oversaw daily restaurant operations, managing a team of 40 employees of varying backgrounds, ensuring exceptional service and customer experience from end-to-end
- Managed shift operations by assigning roles, monitoring service pace, and stepping in to resolve customer or staffing issues in real time
- Provided hands-on training for new staff, ensuring consistent service quality and adherence to restaurant protocols
