Client Support Analyst (Banking/Tech)
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Experienced customer support and IT professional with a proven track record in high-volume client service environments, particularly within the financial technology sector. Skilled in managing customer inquiries, performing detailed verifications, and enhancing user satisfaction through effective communication and issue resolution. Over seven years supporting banking systems and collaborating with cross-functional teams to deliver fast, accurate service.
Detail-oriented, professional, and highly responsive to customer needs across multiple communication channels.
Administrator II Jack Henry | Allen, TX May 2017 – Present
Support over 600 internal and external users and clients daily, responding to service inquiries, issue escalations, and system questions across Microsoft and IBM environments.
Collect, analyze, and security data from various sources to provide actionable insights into key performance metrics.
Ensure the accuracy of collected data meets Jack Henry standards.
Address user issues according to Service Level Standards (SLS).
Maintain accurate documentation for client records, technical tickets, system changes, and process flows.
Build testing environments for new financial institutions.
Perform yearly & quarterly system maintenance.
Collaborate with cross-functional teams including Information Security to ensure accurate and timely service delivery to financial clients.
Regularly validates system data, backups, and cloud services to maintain consistent and secure operations.
Perform other job duties as assigned.
Bachelor of Science in Business Administration
Graduate Certificate in IT Systems
My Computer Career – February 2025
